References

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• 1998Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction804 cited
• 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
• 2008Handling class imbalance in customer churn prediction552 cited
• 2015A comparison of machine learning techniques for customer churn prediction470 cited
• 2010Building comprehensible customer churn prediction models with advanced rule induction techniques366 cited
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• 2016Customer churn prediction in the telecommunication sector using a rough set approach222 cited
• 2018Machine-Learning Techniques for Customer Retention: A Comparative Study173 cited
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• 2008Social ties and their relevance to churn in mobile telecom networks105 cited
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• 2011A Neural Network based Approach for Predicting Customer Churn in Cellular Network Services79 cited
• 2013Predicting Customer Churn in Mobile Telephony Industry Using Probabilistic Classifiers in Data Mining