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A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework
5 references·0 citing·24 second hop
A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework (2022)A Speculation for the Future of Service D…Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare (2018)Service Design as a Transform…Emerging Issues in Service Design (2015)Emerging Issues in Service De…Service Design: From Insight to Implementation (2013)Service Design: From Insight …Transformative Services and Transformation Design (2010)Transformative Services and T…How to Design a Service (1982)How to Design a ServiceAdvances in Consumer Research (1992)Whither Services Marketing? (2004)On value and value co-creation: A service systems and service logic perspective (2008)Towards a New Agenda for Service Design Research (2019)Designing Sustainable Services for Cities: Adopting a Systemic Perspective in Service Design Experiments (2022)Reframing human centricity for service innovation: bridging Service design and Customer-dominant logic (2025)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Ladder Of Citizen Participation (1969)Problems and Strategies in Services Marketing (1985)It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives (2013)Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector (2015)Designing tourism experiences for inner transformation (2020)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Co-creation and the new landscapes of design (2008)An overview of current practices and approaches to co-designing services with and for people with dementia towards developing a framework for best practice (2022)Devising Capabilities : Service Design for Development Interventions (2023)A Systemic Review on the Adoption of Service Design Practices to Improve the Quality of User Experience and Organization in the Healthcare Environment (2024)The servitization of manufacturing (2009)Critical service logic: making sense of value creation and co-creation (2012)Customer experience: fundamental premises and implications for research (2020)The Design of Smart Product-Service Systems (PSSs): An Exploration of Design Characteristics (2015)Improving service quality through customer journey analysis (2016)Customer journeys: a systematic literature review (2018)
this work references cited by second hop

References

  • 1982How to Design a Service1,082 cited
  • 2010Transformative Services and Transformation Design290 cited
  • 2013Service Design: From Insight to Implementation225 cited
  • 2015Emerging Issues in Service Design22 cited
  • 2018Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare17 cited

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