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Theory and practice of customer-related improvements: a systematic literature review
16 references·0 citing·43 second hop
Theory and practice of customer-related improvements: a systematic literature review (2022)Theory and practice of customer-related i…Middle-East Journal of Scientific Research (2024)Middle-East Journal of Scient…Rayyan—a web and mobile app for systematic reviews (2016)Rayyan—a web and mobile app f…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Qualitative case studies in o…The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate healthcare interventions: explanation and elaboration (2009)The PRISMA statement for repo…Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement (2009)Preferred reporting items for…Six Sigma: Definition and underlying theory⋆ (2007)Six Sigma: Definition and und…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Organisational change management: A critical review (2005)Organisational change managem…The Toyota way : 14 management principles from the world's greatest manufacturer (2004)The Toyota way : 14 managemen…Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Towards a Methodology for Dev…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Customer Contributions to Qua…Longitudinal Field Research on Change: Theory and Practice (1990)Longitudinal Field Research o…CONTEXT AND ACTION IN THE TRANSFORMATION OF THE FIRM (1987)CONTEXT AND ACTION IN THE TRA…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Measuring inconsistency in meta-analyses (2003)Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Interpretive case studies in IS research: nature and method (1995)Strategies for Theorizing from Process Data (1999)Grounded Theory in Management Research (2003)Primary, Secondary, and Meta-Analysis of Research (1976)The New production of knowledge: the dynamics of science and research in contemporary societies (1995)Re-Thinking Science: Knowledge and the Public in an Age of Uncertainty (2003)Bibliometric Methods in Management and Organization (2014)Literature review as a research methodology: An overview and guidelines (2019)How to conduct a bibliometric analysis: An overview and guidelines (2021)The Strengthening the Reporting of Observational Studies in Epidemiology (STROBE) Statement: Guidelines for Reporting Observational Studies (2007)The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration (2009)PRISMA Extension for Scoping Reviews (PRISMA-ScR): Checklist and Explanation (2018)Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement. (2009)Digital Mental Health Interventions for Depression, Anxiety, and Enhancement of Psychological Well-Being Among College Students: Systematic Review (2019)An open source machine learning framework for efficient and transparent systematic reviews (2021)Barriers to and Facilitators of User Engagement With Digital Mental Health Interventions: Systematic Review (2021)Defining and developing measures of lean production (2007)Inter‐organizational communication as a relational competency: Antecedents and performance outcomes in collaborative buyer–supplier relationships (2007)Lean manufacturing: literature review and research issues (2014)
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References

  • 2009Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement83,813 cited
  • 2016Rayyan—a web and mobile app for systematic reviews25,980 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2009The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate healthcare interventions: explanation and elaboration17,627 cited
  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review15,354 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1990Longitudinal Field Research on Change: Theory and Practice4,219 cited
  • 2004The Toyota way : 14 management principles from the world's greatest manufacturer3,245 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2024Middle-East Journal of Scientific Research1,796 cited
  • 1987CONTEXT AND ACTION IN THE TRANSFORMATION OF THE FIRM1,592 cited
  • 2010Qualitative case studies in operations management: Trends, research outcomes, and future research implications1,292 cited
  • 2005Organisational change management: A critical review1,229 cited

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  • 2007Six Sigma: Definition and underlying theory⋆876 cited
  • 1996Customer Contributions to Quality: A Different View of the Customer-Oriented Firm794 cited
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