Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

People–planet–profits for a sustainable world: integrating the triple-P idea in the marketing strategy, implementation and evaluation of service firms

16 references·1 citing·48 second hop

FromToDepth

this work references cited by second hop

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
1987Predictability and Personalization in the Service Encounter1,135 cited
2017“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers778 cited
2016Sharing for people, planet or profit? Analysing motivations for intended sharing economy participation672 cited
2018Misleading Consumers with Green Advertising? An Affect–Reason–Involvement Account of Greenwashing Effects in Environmental Advertising483 cited
2015Transformative Service Research477 cited
2018Design for service inclusion: creating inclusive service systems by 2050354 cited
2013The Service Delivery Network (SDN)320 cited
2010Technology’s Impact on the Gaps Model of Service Quality140 cited
2018The global refugee crisis: how can transformative service researchers help?

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

99 cited

2019Paradoxical side effects of green advertising: how purchasing green products may instigate licensing effects for consumers with a weak environmental identity65 cited

2019The “first principles” of marketing strategy39 cited

Cited by

2023SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework18 cited