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Customer Relationship Management
11 references·2 citing·37 second hop
Customer Relationship Management (2004)Customer Relationship ManagementSupply chain management: a review (2017)Supply chain management: a re…Introduction to e-Supply Chain Management: Engaging Technology to Build Market-Winning Business Partnerships (2002)Introduction to e-Supply Chai…The Crm Handbook: A Business Guide to Customer Relationship Management (2001)The Crm Handbook: A Business …CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time (2001)CRM at the Speed of Light: Ca…Value Nets: Breaking the Supply Chain to Unlock Hidden Profits (2000)Value Nets: Breaking the Supp…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Strategic logistics management (1994)Strategic logistics managementDelivering Quality Service (1990)Delivering Quality ServiceCustomer Service: A Management Perspective (1988)Customer Service: A Managemen…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Logistical Management: The Integrated Supply Chain Process (1974)Logistical Management: The In…Customer Relationship Management Based on Employees and Corporate Culture (2015)Customer Relationship Managem…Generation C: Content, Creation, Connections and Choice (2011)Generation C: Content, Creati…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Machine That Changed the World (1991)Social responsibility and supply chain relationships (2002)Analyzing alternatives in reverse logistics for end-of-life computers: ANP and balanced scorecard approach (2005)Reconciling supply chain vulnerability, risk and supply chain management (2006)Optimal Investment in Product-Flexible Manufacturing Capacity (1990)Material Management in Decentralized Supply Chains (1993)New Product Development: The Performance and Time-to-Market Tradeoff (1996)Change process: a key enabler for building resilient SMEs (2011)Bibliometrics of social media research: A co-citation and co-word analysis (2017)Supply chain disruption propagation: a systemic risk and normal accident theory perspective (2017)Linking innovative product development with customer knowledge: a data-mining approach (2005)Customer relationship management and innovation capability: an empirical study (2010)Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain (2016)Whose Identity Is It Anyway? Consumer Representation in the Age of Database Marketing (2004)The internet, consumer empowerment and marketing strategies (2006)An exploratory study of implementation of customer relationship management strategy (2007)Supply chain management: an analytical framework for critical literature review (2000)Supply chain modeling: past, present and future (2002)Institutional-based antecedents and performance outcomes of internal and external green supply chain management practices (2013)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)Creating flex‐lean‐agile value chain by outsourcing (2008)The impact of network configurations on value constellations in business markets — The case of an innovation network (2012)Megaprojects as organizational platforms and technology platforms for value creation (2018)A Customer‐based Competitive Analysis for Logistics Decisions (1990)Building Good Business Relationships: More than Just Partnering or Strategic Alliances? (1993)The new age of customer impatience (2018)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1990Delivering Quality Service1,326 cited
  • 1974Logistical Management: The Integrated Supply Chain Process1,175 cited
  • 2001The Crm Handbook: A Business Guide to Customer Relationship Management432 cited
  • 2000Value Nets: Breaking the Supply Chain to Unlock Hidden Profits260 cited
  • 1994Strategic logistics management242 cited
  • 2017Supply chain management: a review228 cited
  • 2001CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time184 cited
  • 1988Customer Service: A Management Perspective134 cited
  • 2002Introduction to e-Supply Chain Management: Engaging Technology to Build Market-Winning Business Partnerships76 cited

Cited by

  • 2011Generation C: Content, Creation, Connections and Choice118 cited
  • 2015Customer Relationship Management Based on Employees and Corporate Culture24 cited

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