Cited by

• 2020The role of E-service quality in shaping online meeting platforms: a case study from higher education sector188 cited
• 2004Drivers of customers' cross‐buying intentions174 cited
• 2007The mediating effect of satisfaction on consumers' switching intention162 cited
• 2012Image Congruence and Relationship Quality in Predicting Switching Intention155 cited
• 2013Social persuasion: targeting social identities through social influencers99 cited
• 2020How product and process knowledge enable consumer switching to remanufactured laptop computers in circular economy85 cited
• 2019B2B purchase engagement: Examining the key drivers and outcomes in professional services77 cited
• 2017Enhancing hotel brand performance through fostering brand relationship orientation in the minds of consumers69 cited
• 2005Loyalty transfer from offline to online stores in the UK grocery industry67 cited
• 2000Sales Promotions and the Choice Context as Competing Influences on Consumer Decision Making66 cited
• 2015The influence of customer loyalty on small island economies: an empirical and exploratory study63 cited
• 2012Post‐recovery customer relationships and customer partnerships in a restaurant setting63 cited
• 2005A self-regulatory model of consideration set formation61 cited
• 2000Brand and retailer loyalty: past behavior and future intentions61 cited
• 2013More communication is not always better? The interplay between effective communication and interpersonal conflict in influencing satisfaction56 cited
• 2004An empirical analysis of the determinants of price tolerance50 cited