References

• 1990Comparative fit indexes in structural models.25,213 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1984A Service Quality Model and its Marketing Implications6,560 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
• 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
• 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
• 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
• 1992An empirical assessment of the SERVQUAL scale2,126 cited
• 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
• 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
• 1987Competing on the Eight Dimensions of Quality1,691 cited
• 1974Intraclass Reliability Estimates: Testing Structural Assumptions1,657 cited
• 1993