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The role of competitive alternatives in the postchoice satisfaction formation process
16 references·5 citing·41 second hop
The role of competitive alternatives in the postchoice satisfaction formation process (1997)The role of competitive alternatives in t…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…LISREL 7 : a guide to the program and applications (1989)LISREL 7 : a guide to the pro…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…The Elaboration Likelihood Model of Persuasion (1986)The Elaboration Likelihood Mo…Regret Theory: An Alternative Theory of Rational Choice Under Uncertainty (1982)Regret Theory: An Alternative…Regret in Decision Making under Uncertainty (1982)Regret in Decision Making und…Attitudes and Persuasion: Classic and Contemporary Approaches (1981)Attitudes and Persuasion: Cla…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Exploring Market Orientation and Satisfaction of Partners in the Sponsorship Relationship (2008)Exploring Market Orientation …Influences of Customer Differences of Loyalty, Perceived Risk and Category Experience on Customer Satisfaction Ratings (2006)Influences of Customer Differ…The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction (2003)The Moderating Role of Confid…The Use of Comparison Standards in Customer Satisfaction Research and Management: A Review and Proposed Typology (1999)The Use of Comparison Standar…Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung (1999)Der Zusammenhang zwischen Kun…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)Using social and behavioural science to support COVID-19 pandemic response (2020)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Le Comportement de l'Homme Rationnel devant le Risque: Critique des Postulats et Axiomes de l'Ecole Americaine (1953)The Framing of Decisions and the Psychology of Choice (1981)Advances in prospect theory: Cumulative representation of uncertainty (1992)Individual differences in reasoning: Implications for the rationality debate? (2000)Risk as feelings. 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References

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2,464 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • Cited by

    • 2003The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction88 cited
    • 2006Influences of Customer Differences of Loyalty, Perceived Risk and Category Experience on Customer Satisfaction Ratings68 cited
    • 1999The Use of Comparison Standards in Customer Satisfaction Research and Management: A Review and Proposed Typology66 cited
    • 1999Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung55 cited
    • 2008Exploring Market Orientation and Satisfaction of Partners in the Sponsorship Relationship22 cited