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An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of ‘self’ and technologies
16 references·7 citing·53 second hopsampled
An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of ‘self’ and technologies (2022)An investigation of self-service technolo…Understanding the attitude and intention to use smartphone chatbots for shopping (2020)Understanding the attitude an…Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness (2020)Reducing perceived health ris…Impact of Covid-19 on consumer behavior: Will the old habits return or die? (2020)Impact of Covid-19 on consume…Value co-creation: concept and measurement (2014)Value co-creation: concept an…Multichannel Shopper Segments and Their Covariates☆ (2008)Multichannel Shopper Segments…Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 (2006)Understanding and Predicting …Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior (2006)Understanding and Predicting …Technology readiness and the evaluation and adoption of self-service technologies (2005)Technology readiness and the …Self‐service technology adoption: comparing three technologies (2005)Self‐service technology adopt…Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…The influence of technology anxiety on consumer use and experiences with self-service technologies (2003)The influence of technology a…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Converging measurement of horizontal and vertical individualism and collectivism. (1998)Converging measurement of hor…Measuring Consumer Innovativeness (1991)Measuring Consumer Innovative…Toward a universal psychological structure of human values. (1987)Toward a universal psychologi…The Effect of Generative AI Ethics on Users’ Continuous Usage Intentions: A PLS-SEM and fsQCA Approach (2025)The Effect of Generative AI E…Pay with a smile? Modelling the continuance use intention of facial recognition payment (2024)Pay with a smile? Modelling t…Is it all about fun? Self-service technology acceptance in Germany (2024)Is it all about fun? Self-ser…Impact of firm/customer innovativeness and identification on customer value co-creation, happiness and satisfaction (2024)Impact of firm/customer innov…Consumers' paradoxical motives of co-creation: From self-service technology to crowd-sourcing platform (2023)Consumers' paradoxical motive…Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector (2023)Amidst technology, environmen…Self-Service Technology: Benefits and Challenges (2022)Self-Service Technology: Bene…The Measurement of Observer Agreement for Categorical Data (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Toward a theory of customer engagement marketing (2016)Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. 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(2012)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Information Technology Usage: A Test of Competing Models (1995)An Updated and Streamlined Technology Readiness Index (2014)PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers (2014)Understanding factors influencing the adoption of mHealth by the elderly: An extension of the UTAUT model (2017)Diffusion of Innovations 1 (2019)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Evolving to a New Dominant Logic for Marketing (2003)An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context (2011)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. 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(2003)Methods and Data Analysis for Cross-Cultural Research (2021)Bowling alone: the collapse and revival of American community (2000)Jugaad Innovation: Think Frugal, Be Flexible, Generate Breakthrough Growth (2012)Jugaad Innovation: Think Frugal, Be Flexible, Generate Breakthrough Growth (2013)Online Shopping Motives during the COVID-19 Pandemic—Lessons from the Crisis (2020)Strengthening supply chain resilience during COVID ‐19: A case study of JD .com (2021)The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective (2021)Understanding Attitudes and Predicting Social Behavior (1980)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)What Makes a Helpful Online Review? 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References

  • 1987Toward a universal psychological structure of human values.3,798 cited
  • 1998Converging measurement of horizontal and vertical individualism and collectivism.2,971 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2006Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior12,683 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 2020Impact of Covid-19 on consumer behavior: Will the old habits return or die?1,765 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 1991Measuring Consumer Innovativeness1,460 cited
  • 2003The influence of technology anxiety on consumer use and experiences with self-service technologies1,244 cited
  • 2014Value co-creation: concept and measurement1,218 cited
  • 2005Self‐service technology adoption: comparing three technologies750 cited
  • 2020Understanding the attitude and intention to use smartphone chatbots for shopping636 cited
  • 2008Multichannel Shopper Segments and Their Covariates☆576 cited
  • 2020Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness

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569 cited
  • 2005Technology readiness and the evaluation and adoption of self-service technologies507 cited
  • 2006Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior352 cited
  • Cited by

    • 2025The Effect of Generative AI Ethics on Users’ Continuous Usage Intentions: A PLS-SEM and fsQCA Approach24 cited
    • 2024Impact of firm/customer innovativeness and identification on customer value co-creation, happiness and satisfaction23 cited
    • 2024Pay with a smile? Modelling the continuance use intention of facial recognition payment22 cited
    • 2022Self-Service Technology: Benefits and Challenges17 cited
    • 2023Consumers' paradoxical motives of co-creation: From self-service technology to crowd-sourcing platform15 cited
    • 2023Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector14 cited
    • 2024Is it all about fun? Self-service technology acceptance in Germany11 cited