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Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach
16 references·16 citing·47 second hopsampled
Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach (2022)Online food delivery companies' performan…The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The effects of service qualit…What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period? (2020)What factors determining cust…The Fear of COVID-19 Scale: Development and Initial Validation (2020)The Fear of COVID-19 Scale: D…Customers response to online food delivery services during COVID‐19 outbreak using binary logistic regression (2020)Customers response to online …Topic modelling for qualitative studies (2015)Topic modelling for qualitati…Intention to purchase on social commerce websites across cultures: A cross-regional study (2013)Intention to purchase on soci…The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The influence of the quality …The differential roles of brand credibility and brand prestige in consumer brand choice (2010)The differential roles of bra…Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Relationships and impacts of …The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The Theoretical Underpinnings…Brand Credibility, Brand Consideration, and Choice (2004)Brand Credibility, Brand Cons…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Cultivating Service Brand Equity (2000)Cultivating Service Brand Equ…Understanding brand equity for successful brand extension (1995)Understanding brand equity fo…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Effect of expectation and dis…Instant food on your table: The role of logistics service quality dimensions in the adoption of instant online food delivery services (2025)Instant food on your table: T…Why do consumers choose online food delivery services? A meta-analytic review (2024)Why do consumers choose onlin…Customer satisfaction in the pet food subscription-based online services (2024)Customer satisfaction in the …The impact of perceived risk of online takeout packaging and the moderating role of educational level (2023)The impact of perceived risk …The impact of information sharing and bullwhip effects on improving consumer services in dual-channel retailing (2023)The impact of information sha…Sharing economy in the food sector: A systematic literature review and future research agenda (2023)Sharing economy in the food s…Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy (2023)Improving online food orderin…From brick and mortar to click and order: consumers' online food delivery service perceptions post-pandemic (2023)From brick and mortar to clic…Enhance understandings of Online Food Delivery's service quality with online reviews (2023)Enhance understandings of Onl…Does the pandemic effect still exist? A comparative analysis of online food services in India and Spain (2023)Does the pandemic effect stil…Do you think that the home delivery is good for retailing? (2023)Do you think that the home de…Do consumers continue to use O2O food delivery services in the post-pandemic era? Roles of sedentary lifestyle (2023)Do consumers continue to use …Determinants of customer loyalty to online food service delivery: evidence from Indonesia, Taiwan, and New Zealand (2023)Determinants of customer loya…Discovery sustainable servicescape on behavioural intention practices and nationality: The moderating role of parasocial interaction (2022)Discovery sustainable service…Customers' dining choice using meal ordering apps: insights from China and Indonesia (2022)Customers' dining choice usin…A Thematic Review on Using Food Delivery Services during the Pandemic: Insights for the Post-COVID-19 Era (2022)A Thematic Review on Using Fo…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Theory of Cognitive Dissonance (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism (2015)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender (2020)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Satisfaction: a behavioral perspective on the consumer (2010)Managing Brand Equity (1991)Brand Equity as a Signaling Phenomenon (1998)Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter (2010)Brand authenticity: An integrative framework and measurement scale (2014)Fostering Parasocial Relationships with Celebrities on Social Media: Implications for Celebrity Endorsement (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Why Do Customer Relationship Management Applications Affect Customer Satisfaction? (2005)Customer Engagement as a New Perspective in Customer Management (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity (2013)Marketing Services: Competing Through Quality (1992)Building Strong Brands (1995)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Customer engagement: the construct, antecedents, and consequences (2016)Development and initial validation of the COVID Stress Scales (2020)Fear of the coronavirus (COVID-19): Predictors in an online study conducted in March 2020 (2020)Functional Fear Predicts Public Health Compliance in the COVID-19 Pandemic (2020)La certeza de lo impredecible: Cultura Educación y Sociedad en tiempos de COVID19 (2020)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19 (2021)Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences (2022)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)
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References

  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 2020The Fear of COVID-19 Scale: Development and Initial Validation4,331 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
  • 2000Cultivating Service Brand Equity1,733 cited
  • 2004Brand Credibility, Brand Consideration, and Choice1,354 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited
  • 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study772 cited
  • 2004The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research741 cited
  • 2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country481 cited
  • 2020What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?477 cited
  • 2010The differential roles of brand credibility and brand prestige in consumer brand choice436 cited
  • 2013Intention to purchase on social commerce websites across cultures: A cross-regional study

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435 cited
  • 1995Understanding brand equity for successful brand extension408 cited
  • 2015Topic modelling for qualitative studies333 cited
  • 2020Customers response to online food delivery services during COVID‐19 outbreak using binary logistic regression301 cited
  • Cited by

    • 2023Enhance understandings of Online Food Delivery's service quality with online reviews48 cited
    • 2023Do you think that the home delivery is good for retailing?47 cited
    • 2023Sharing economy in the food sector: A systematic literature review and future research agenda45 cited
    • 2023Improving online food ordering and delivery service quality by managing customer expectations: evidence from Italy44 cited
    • 2022A Thematic Review on Using Food Delivery Services during the Pandemic: Insights for the Post-COVID-19 Era42 cited
    • 2023Determinants of customer loyalty to online food service delivery: evidence from Indonesia, Taiwan, and New Zealand42 cited
    • 2022Customers' dining choice using meal ordering apps: insights from China and Indonesia38 cited
    • 2023The impact of information sharing and bullwhip effects on improving consumer services in dual-channel retailing37 cited
    • 2024Why do consumers choose online food delivery services? A meta-analytic review34 cited
    • 2022Discovery sustainable servicescape on behavioural intention practices and nationality: The moderating role of parasocial interaction28 cited
    • 2023From brick and mortar to click and order: consumers' online food delivery service perceptions post-pandemic26 cited
    • 2024Customer satisfaction in the pet food subscription-based online services25 cited
    • 2023The impact of perceived risk of online takeout packaging and the moderating role of educational level15 cited
    • 2023Do consumers continue to use O2O food delivery services in the post-pandemic era? Roles of sedentary lifestyle11 cited
    • 2025Instant food on your table: The role of logistics service quality dimensions in the adoption of instant online food delivery services11 cited
    • 2023Does the pandemic effect still exist? A comparative analysis of online food services in India and Spain8 cited