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Ambient Temperature in Online Service Environments
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Ambient Temperature in Online Service Environments (2022)Ambient Temperature in Online Service Env…Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)Discriminant validity testing…Crossmodal correspondences: A tutorial review (2011)Crossmodal correspondences: A…An integrative review of sensory marketing: Engaging the senses to affect perception, judgment and behavior (2011)An integrative review of sens…A metaphor-enriched social cognition. (2010)A metaphor-enriched social co…Cold and Lonely (2008)Cold and LonelyUniversal dimensions of social cognition: warmth and competence (2006)Universal dimensions of socia…Antecedents and purchase consequences of customer participation in small group brand communities (2006)Antecedents and purchase cons…The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing Sites (2001)The Effects of Progressive Le…Atmospheric qualities of online retailing (2001)Atmospheric qualities of onli…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…On the Dominance of Moral Categories in Impression Formation (1998)On the Dominance of Moral Cat…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …What is beautiful is good, but . . .: A meta-analytic review of research on the physical attractiveness stereotype. (1991)What is beautiful is good, bu…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)The Measurement of Meaning (1957)The Senses Considered as Perceptual Systems (1969)Measuring individual differences in implicit cognition: The implicit association test. (1998)Managing sensory expectations concerning products and brands: Capitalizing on the potential of sound and shape symbolism (2011)Music–color associations are mediated by emotion (2013)Arbitrariness, Iconicity, and Systematicity in Language (2015)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Attitudes, Personality and Behavior (1988)Statistical Methods for Meta-Analysis (1988)Implicit social cognition: Attitudes, self-esteem, and stereotypes. 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(1994)Pleasure principles: A review of research on hedonic consumption (2012)Sensory marketing, embodiment, and grounded cognition: A review and introduction (2013)Store Atmospherics: A Multisensory Perspective (2014)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Heuristics versus statistics in discriminant validity testing: a comparison of four procedures (2019)The art of writing literature review: What do we know and what do we need to know? (2020)Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations (2023)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 2006Universal dimensions of social cognition: warmth and competence4,565 cited
  • 2015Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies2,105 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1991What is beautiful is good, but . . .: A meta-analytic review of research on the physical attractiveness stereotype.1,875 cited
  • 2011An integrative review of sensory marketing: Engaging the senses to affect perception, judgment and behavior1,669 cited
  • 2011Crossmodal correspondences: A tutorial review1,617 cited
  • 2001Atmospheric qualities of online retailing1,472 cited
  • 2006Antecedents and purchase consequences of customer participation in small group brand communities1,327 cited
  • 2001The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing Sites1,174 cited
  • 2010A metaphor-enriched social cognition.766 cited

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  • 1998On the Dominance of Moral Categories in Impression Formation757 cited
  • 2008Cold and Lonely632 cited
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