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Extracting values from consumer returns: The role of return-freight insurance for competing e-sellers

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References

2010“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers506 cited
1995Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs442 cited
2019Agency selling or reselling: E-tailer information sharing with supplier offline entry418 cited
1995Money back guarantees in retailing: matching products to consumer tastes368 cited
2020Consumer Return Policies in Omnichannel Operations263 cited
1996Customer Return Policies for Experience Goods243 cited
2017Return strategy and pricing in a dual-channel supply chain206 cited
2004The newsboy problem with resalable returns: A single period model and case study200 cited
2012Money-Back Guarantees: Helping the Low-Quality Retailer200 cited
2016When to introduce an online channel, and offer money back guarantees and personalized pricing?188 cited
1997Modeling merchandise returns in direct marketing154 cited
2020Forays into omnichannel: An online retailer’s strategies for managing product returns131 cited
2019Omnichannel retailers’ return policy strategies in the presence of competition121 cited
2019Power structure and channel integration strategy for online retailers110 cited
2021

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Signaling Quality with Return Insurance: Theory and Empirical Evidence

106 cited

2021Offering return-freight insurance or not: Strategic analysis of an e-seller's decisions95 cited

Cited by

2022Will providing return-freight-insurances do more good than harm to dual-channel e-commerce retailers?44 cited
2023Optimal channel strategy for an e-seller: Whether and when to introduce live streaming?43 cited
2022Return insurance in a competitive market: Benefiting the high-quality or low-quality retailer?32 cited
2024Reusable packaging adoption in e-commerce markets with green consumers: An evolutionary game analysis32 cited
2024Sales pricing models based on returns: Bundling vs. add-on22 cited
2023Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions17 cited
2025Returns management in a supply chain considering freight insurance and consumer disappointment aversion15 cited
2025Navigating Live Streaming: Retailers’ Strategies in Online–Offline Competition13 cited
2025Strategic choices in live-streaming e-commerce: Balancing live-streaming selling mode and return-freight insurance strategy12 cited