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A digital business ecosystem maturity model for personal service firms
16 references·0 citing·42 second hop
A digital business ecosystem maturity model for personal service firms (2022)A digital business ecosystem maturity mod…The impact of COVID-19 on small business outcomes and expectations (2020)The impact of COVID-19 on sma…Organizing for digital servitization: A service ecosystem perspective (2019)Organizing for digital servit…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Developing Maturity Models for IT Management (2009)Developing Maturity Models fo…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Match your innovation strategy to your innovation ecosystem. (2006)Match your innovation strateg…Understanding the Main Phases of Developing a Maturity Assessment Model (2005)Understanding the Main Phases…Design Science in Information Systems Research1 (2004)Design Science in Information…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Role of Emotions in Service Encounters (2002)The Role of Emotions in Servi…Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Analyzing the Past to Prepare…Predators and prey: a new ecology of competition. (1993)Predators and prey: a new eco…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Information Systems Success: The Quest for the Dependent Variable (1992)Strategies for Theorizing from Process Data (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)Literature review as a research methodology: An overview and guidelines (2019)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Exploration and Exploitation in Organizational Learning (1991)Sensemaking in Organizations (1996)The Theory of Economic Development (2003)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes (2019)The Structure of Scientific Revolutions (1996)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The Anatomy of a Design Theory (2007)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)Unpacking the innovation ecosystem construct: Evolution, gaps and trends (2016)Digital platform ecosystems (2019)Circular business models: A review (2020)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2004Design Science in Information Systems Research110,671 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review7,440 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 1993Predators and prey: a new ecology of competition.3,302 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2006Match your innovation strategy to your innovation ecosystem.1,700 cited
  • 2020The impact of COVID-19 on small business outcomes and expectations1,610 cited
  • 2009Developing Maturity Models for IT Management1,197 cited
  • 2005Understanding the Main Phases of Developing a Maturity Assessment Model848 cited
  • 2002The Role of Emotions in Service Encounters810 cited

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  • 2019Organizing for digital servitization: A service ecosystem perspective558 cited
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