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RETRACTED ARTICLE: The impact of omni-channel collaborative marketing on customer loyalty to fresh retailers: the mediating effect of the omni-channel shopping experience
16 references·6 citing·49 second hop
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(2000)Crafting the customer experience in omnichannel contexts: The role of channel integration (2020)Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research (2020)Omni-channel management in the new retailing era: A systematic review and future research agenda (2020)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)The behaviour change wheel: A new method for characterising and designing behaviour change interventions (2011)Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown (2021)Social media marketing gains importance after Covid-19 (2021)The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective (2021)
this work references cited by second hop

References

  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 1975Situational Variables and Consumer Behavior1,645 cited
  • 2020Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach853 cited
  • 2015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration670 cited
  • 2004Customer retailer loyalty in the context of multiple channel strategies610 cited
  • 2012The effects of retail channel integration through the use of information technologies on firm performance403 cited
  • 2018The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment370 cited
  • 2010The challenge for multichannel services: Cross-channel free-riding behavior303 cited
  • 2015Engaging consumers on new integrated multichannel retail settings: Challenges for retailers279 cited
  • 2017Understanding omni-channel shopping value: A mixed-method study267 cited
  • 2005Free riding and customer retention across retailers’ channels259 cited
  • 2022Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs252 cited
  • 2009

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The effect of offline brand trust and perceived internet confidence on online shopping intention in the integrated multi‐channel context
247 cited
  • 2009Reciprocal Effects Between Multichannel Retailers’ Offline and Online Brand Images236 cited
  • 2022Understanding the effects of Environment, Social, and Governance conduct on financial performance: Arguments for a process and integrated modelling approach200 cited
  • Cited by

    • 2023Revenge buying after the lockdown: Based on the SOR framework and TPB model118 cited
    • 2023Does cross-channel consistency always create brand loyalty in omni-channel retailing?27 cited
    • 2024The Use of Digital Channels in Omni-Channel Retail—An Empirical Study20 cited
    • 2022Developing a Sustainable Omnichannel Strategic Framework toward Circular Revolution: An Integrated Approach19 cited
    • 2024Omnichannel word-of-mouth genesis: the confluence of online-offline experiences, social influence and skepticism14 cited
    • 2023What Drives Recommendation Intention and Loyalty of Online for Offline (O4O) Consumers?10 cited