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Impact of Academic and Non-Academic Service Quality on International Students Satisfaction in Chinese Universities
16 references·0 citing·48 second hop
Impact of Academic and Non-Academic Service Quality on International Students Satisfaction in Chinese Universities (2022)Impact of Academic and Non-Academic Servi…Higher education service quality and student satisfaction, institutional image, and behavioral intention (2019)Higher education service qual…Examining the role of 5S practices as a facilitator of business excellence in manufacturing organizations (2017)Examining the role of 5S prac…Why and how international students choose Mainland China as a higher education study abroad destination (2016)Why and how international stu…SERVQUAL: Measuring Higher Education Service Quality in Thailand (2014)SERVQUAL: Measuring Higher Ed…Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial Least Squares Structu…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Customer Participation in Services Production and Delivery (2012)Customer Participation in Ser…Principles and practice of structural equation modeling, 3rd ed. (2011)Principles and practice of st…The influence of university image on student behaviour (2010)The influence of university i…Trust and Electronic Government Success: An Empirical Study (2008)Trust and Electronic Governme…The measurement of the construct satisfaction in higher education (2008)The measurement of the constr…A study of relationship between managers' leadership style and employees' job satisfaction (2006)A study of relationship betwe…Knowledge Management: An Organizational Capabilities Perspective (2001)Knowledge Management: An Orga…Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)Key Factors Influencing Stude…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Satisfaction: a behavioral perspective on the consumer (2010)Dimensions driving business student satisfaction in higher education (2015)Sticking with your university: the importance of satisfaction, trust, image, and shared values (2016)Co-creation in higher education: towards a conceptual model (2018)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)New Patterns of Management. 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Some field study evidence (2007)Examining student satisfaction with higher education services (2010)From Theory to Action: Exploring the Institutional Conditions for Student Retention (2010)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination (2003)Knowledge Sharing in Organizations: A Conceptual Framework (2003)Firm resources and sustained competitive advantage (2004)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The partial least squares approach for structural equation modeling. (1998)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Common Beliefs and Reality About PLS (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Un sistema de clasificación de los diseños de investigación en psicología (2013)Confirmatory factor analysis with ordinal data: Comparing robust maximum likelihood and diagonally weighted least squares (2015)Consistent Partial Least Squares Path Modeling1 (2015)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2001Knowledge Management: An Organizational Capabilities Perspective6,226 cited
  • 2013Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance5,307 cited
  • 2011Principles and practice of structural equation modeling, 3rd ed.5,287 cited
  • 2008Trust and Electronic Government Success: An Empirical Study1,406 cited
  • 2001Key Factors Influencing Student Satisfaction Related to Recruitment and Retention763 cited
  • 2006A study of relationship between managers' leadership style and employees' job satisfaction511 cited
  • 2010The influence of university image on student behaviour287 cited
  • 2012Customer Participation in Services Production and Delivery263 cited
  • 2014SERVQUAL: Measuring Higher Education Service Quality in Thailand240 cited
  • 2016Why and how international students choose Mainland China as a higher education study abroad destination211 cited
  • 2008The measurement of the construct satisfaction in higher education131 cited

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  • 2017Examining the role of 5S practices as a facilitator of business excellence in manufacturing organizations126 cited
  • 2019Higher education service quality and student satisfaction, institutional image, and behavioral intention113 cited
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