References

• 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,358 cited
• 2007Service-dominant logic: continuing the evolution7,831 cited
• 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
• 2004Co-creation experiences: The next practice in value creation6,671 cited
• 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
• 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,659 cited
• 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,330 cited
• 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,274 cited
• 1999Experiential Marketing3,179 cited
• 1998Welcome to the experience economy.3,099 cited
• 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,577 cited
• 1996Goal constructs in psychology: Structure, process, and content.2,456 cited
• 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,941 cited
• 2015Service Research Priorities in a Rapidly Changing Context1,494 cited
• 2008Service Blueprinting: A Practical Technique for Service Innovation