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How is social capital formed across the digital-physical servicescape?
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How is social capital formed across the digital-physical servicescape? (2022)How is social capital formed across the d…Customer experience challenges: bringing together digital, physical and social realms (2018)Customer experience challenge…Building a Network Theory of Social Capital (2017)Building a Network Theory of …Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Challenges and solutions for marketing in a digital era (2014)Challenges and solutions for …Business Research Methods (2011)Business Research MethodsSampling Knowledge: The Hermeneutics of Snowball Sampling in Qualitative Research (2008)Sampling Knowledge: The Herme…Le capital social (2006)Le capital socialAre the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? 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References

  • 2000Bowling alone: the collapse and revival of American community28,790 cited
  • 1988Social Capital in the Creation of Human Capital26,947 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1981Criteria for assessing the trustworthiness of naturalistic inquiries5,520 cited
  • 2017Building a Network Theory of Social Capital3,807 cited
  • 1976Social Exchange Theory3,456 cited
  • 2008Sampling Knowledge: The Hermeneutics of Snowball Sampling in Qualitative Research3,365 cited
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  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
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  • 2005Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study1,479 cited
  • 2006Le capital social950 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms

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  • 2014Challenges and solutions for marketing in a digital era767 cited
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