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Cited by

• 2016Effects of attributed responsibility and response strategies on organizational reputation: A meta-analysis of situational crisis communication theory research214 cited
• 2017Trust Repair202 cited
• 2016Destination marketing and image repair during tourism crises: The case of Egypt159 cited
• 2017The Role of CSR in Crises: Integration of Situational Crisis Communication Theory and the Persuasion Knowledge Model155 cited
• 2017A qualitative meta-analysis of apologia, image repair, and crisis communication: Implications for theory and practice114 cited
• 2018Seeking sincerity, finding forgiveness: YouTube apologies as image repair84 cited
• 2018The discursive micro-politics of blame avoidance: unpacking the language of government blame games81 cited
• 2017Confrontational yet submissive: Calculated ambivalence and populist parties’ strategies of responding to racism accusations in the media76 cited
• 2016Debunking the myth of denial’s effectiveness in crisis communication: context matters74 cited
• 2018Crisis and Image Repair at United Airlines: Fly the Unfriendly Skies71 cited
• 2018“The apology seemed (in)sincere”: Variability in perceptions of (im)politeness69 cited
• 2016“Oops, I didn’t mean to be so flippant”. A corpus pragmatic analysis of apologies in blog data59 cited
• 2018Apology, Restitution, and Forgiveness After Psychological Contract Breach