References

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• 2014How Smart, Connected Products Are Transforming Competition2,600 cited
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• 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance1,753 cited
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• 2011Contextualization and value-in-context: How context frames exchange1,170 cited
• 2014Value Proposition Design: How to Create Products and Services Customers Want730 cited
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• 2022Quantitative Modelling of the Value of Data for Manufacturing SMEs in Smart Service Provision13 cited
• 2021Service Customization: Optimizing Value Creation and Capture by Designing the Customer Journey8 cited
• 2021PSS Business Models: A Structured Typology6 cited