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Modeling customer satisfaction and revisit intention from online restaurant reviews: an attribute-level analysis
16 references·0 citing·48 second hop
Modeling customer satisfaction and revisit intention from online restaurant reviews: an attribute-level analysis (2023)Modeling customer satisfaction and revisi…Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)Predicting overall customer s…An investigation on online reviews in sharing economy driven hospitality platforms: A viewpoint of trust (2018)An investigation on online re…The influence of online reviews to online hotel booking intentions (2015)The influence of online revie…Hospitality and Tourism Online Reviews: Recent Trends and Future Directions (2015)Hospitality and Tourism Onlin…The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews (2010)The impact of e-word-of-mouth…Electronic Meal Experience: A Content Analysis of Online Restaurant Comments (2010)Electronic Meal Experience: A…Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Influence of the Quality of F…Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth (2008)Influence of institutional DI…Exploring the value of online product reviews in forecasting sales: The case of motion pictures (2007)Exploring the value of online…Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Does Food Quality Really Matt…Antecedents of revisit intention (2006)Antecedents of revisit intent…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…The service-quality puzzle (1988)The service-quality puzzleA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Structural Model to Examine How Destination Image, Attitude, and Motivation Affect the Future Behavior of Tourists (2009)Consumer behaviour in tourism: Concepts, influences and opportunities (2013)Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination (2015)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Information and Consumer Behavior (1970)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions (2015)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)New or repeat customers: How does physical environment influence their restaurant experience? 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 2007Exploring the value of online product reviews in forecasting sales: The case of motion pictures1,519 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions901 cited
  • 2006Antecedents of revisit intention796 cited
  • 2010The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews761 cited
  • 2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price727 cited
  • 2015Hospitality and Tourism Online Reviews: Recent Trends and Future Directions641 cited
  • 1988The service-quality puzzle550 cited
  • 2018Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews497 cited
  • 2008Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth492 cited

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2015
The influence of online reviews to online hotel booking intentions
409 cited
  • 2010Electronic Meal Experience: A Content Analysis of Online Restaurant Comments381 cited
  • 2018An investigation on online reviews in sharing economy driven hospitality platforms: A viewpoint of trust356 cited
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