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The psychology of online shopping cart abandonment: a scrutiny of the current research framework and building an improved model of the online shopper journey
16 references·0 citing·52 second hop
The psychology of online shopping cart abandonment: a scrutiny of the current research framework and building an improved model of the online shopper journey (2023)The psychology of online shopping cart ab…Understanding Retail Experiences and Customer Journey Management (2020)Understanding Retail Experien…Path to Purpose? How Online Customer Journeys Differ for Hedonic Versus Utilitarian Purchases (2020)Path to Purpose? How Online C…Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in China (2014)Online consumer behaviour and…An empirical study on consumer first purchase intention in online shopping: integrating initial trust and TAM (2012)An empirical study on consume…Hedonic Tendencies and the Online Consumer: An Investigation of the Online Shopping Process (2011)Hedonic Tendencies and the On…Customization of the online purchase process in electronic retailing and customer satisfaction: An online field study (2010)Customization of the online p…The effect of offline brand trust and perceived internet confidence on online shopping intention in the integrated multi‐channel context (2009)The effect of offline brand t…The determinants of consumers’ online shopping cart abandonment (2009)The determinants of consumers…Prospects for Personalization on the Internet (2009)Prospects for Personalization…Beyond buying: Motivations behind consumers' online shopping cart use (2009)Beyond buying: Motivations be…Factors that Affect Attitude Toward a Retail Web Site (2005)Factors that Affect Attitude …Likelihood to abort an online transaction: influences from cognitive evaluations, attitudes, and behavioral variables (2003)Likelihood to abort an online…A typology of online shoppers based on shopping motivations (2003)A typology of online shoppers…Shopping Online for Freedom, Control, and Fun (2001)Shopping Online for Freedom, …When choice is demotivating: Can one desire too much of a good thing? (2000)When choice is demotivating: …Empirical Generalizations from Reference Price Research (1995)Empirical Generalizations fro…A Reference Price Model of Brand Choice for Frequently Purchased Products (1986)Prospect theory: An analysis of decision under risk (1988)A Probabilistic Choice Model for Market Segmentation and Elasticity Structure (1989)Determining Where to Shop: Fixed and Variable Costs of Shopping (1998)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Reference Price Research: Review and Propositions (2005)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Enhancing the flow experience of consumers in China through interpersonal interaction in social commerce (2016)See now, act now: How to interact with customers to enhance social commerce engagement? (2020)Virtual travel experience and destination marketing: Effects of sense and information quality on flow and visit intention (2020)Why Do People Shop? (1972)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Development of a scale to measure the perceived benefits and risks of online shopping (2006)Customer Experience Management in Retailing: Understanding the Buying Process (2009)Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)A study of the impact of social media on consumers (2014)Social commerce constructs and consumer's intention to buy (2015)How psychological and contextual factors contribute to travelers’ propensity to choose green hotels? (2018)The Theory of Buyer Behavior (1971)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Research note: E-store image, perceived value and perceived risk (2011)Marketing research using single-item indicators in structural equation models (2013)Big Data and consumer behavior: imminent opportunities (2016)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies (1998)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The Discovery of Grounded Theory (2017)On the Evaluation of Structural Equation Models (1988)Social media adoption: The role of media needs and innovation characteristics (2014)Personalized Online Advertising Effectiveness: The Interplay of What, When, and Where (2015)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Factors for Successful e‑Government Adoption: a Conceptual Framework (2007)Re-examining online customer experience to include purchase frequency and perceived risk (2015)Understanding the consumer's online merchant selection process: The roles of product involvement, perceived risk, and trust expectation (2015)Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: International Differences in Work-Related Values. (1983)Understanding Customer Experience Throughout the Customer Journey (2016)Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions (2020)Going on a journey: A review of the customer journey literature (2020)Strategizing Retailing in the New Technology Era (2021)Maximizing versus satisficing: Happiness is a matter of choice. (2002)Psychology and Economics: Evidence from the Field (2009)Uniting the Tribes of Fluency to Form a Metacognitive Nation (2009)
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References

  • 2000When choice is demotivating: Can one desire too much of a good thing?2,885 cited
  • 2001Shopping Online for Freedom, Control, and Fun1,150 cited
  • 2003A typology of online shoppers based on shopping motivations1,019 cited
  • 1995Empirical Generalizations from Reference Price Research793 cited
  • 2009Beyond buying: Motivations behind consumers' online shopping cart use339 cited
  • 2014Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in China334 cited
  • 2020Understanding Retail Experiences and Customer Journey Management308 cited
  • 2012An empirical study on consumer first purchase intention in online shopping: integrating initial trust and TAM300 cited
  • 2003Likelihood to abort an online transaction: influences from cognitive evaluations, attitudes, and behavioral variables284 cited
  • 2009The determinants of consumers’ online shopping cart abandonment283 cited
  • 2009Prospects for Personalization on the Internet265 cited
  • 2009The effect of offline brand trust and perceived internet confidence on online shopping intention in the integrated multi‐channel context247 cited
  • 2005Factors that Affect Attitude Toward a Retail Web Site218 cited
  • 2011Hedonic Tendencies and the Online Consumer: An Investigation of the Online Shopping Process

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201 cited
  • 2010Customization of the online purchase process in electronic retailing and customer satisfaction: An online field study180 cited
  • 2020Path to Purpose? How Online Customer Journeys Differ for Hedonic Versus Utilitarian Purchases164 cited
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