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Understanding the roles of interaction and trust in formation of loyalty toward customer-to-customer (C2C) platforms
16 references·1 citing·49 second hop
Understanding the roles of interaction and trust in formation of loyalty toward customer-to-customer (C2C) platforms (2023)Understanding the roles of interaction an…Introduction to the Special Issue Social Commerce: A Research Framework for Social Commerce (2011)Introduction to the Special I…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co‐creation Activities (2009)Virtual Customer Environments…Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Trust and Satisfaction, Two S…The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Digitization of Word of M…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Stimulus‐Organism‐Response Reconsidered: An Evolutionary Step in Modeling (Consumer) Behavior (2002)Stimulus‐Organism‐Response Re…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Brand Community (2001)Brand CommunityAtmospheric qualities of online retailing (2001)Atmospheric qualities of onli…Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)Agency and Trust Mechanisms i…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …The impact of support on behavioural intention in a customer-to-customer retail service context (2024)The impact of support on beha…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. 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this work references cited by second hop

References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1995An Integrative Model of Organizational Trust10,705 cited
  • 1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,083 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 2001Brand Community3,994 cited
  • 2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms3,439 cited
  • 2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments1,629 cited
  • 2001Atmospheric qualities of online retailing1,472 cited
  • 2002Stimulus‐Organism‐Response Reconsidered: An Evolutionary Step in Modeling (Consumer) Behavior1,128 cited
  • 2008Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration988 cited

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  • 2011Introduction to the Special Issue Social Commerce: A Research Framework for Social Commerce959 cited
  • 2009Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co‐creation Activities907 cited
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    • 2024The impact of support on behavioural intention in a customer-to-customer retail service context7 cited