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Quality of Life and the Digital Service Landscape: The Moderating Role of Customer Complaining Effort
16 references·0 citing·57 second hopsampled
Quality of Life and the Digital Service Landscape: The Moderating Role of Customer Complaining Effort (2023)Quality of Life and the Digital Service L…Age at onset of mental disorders worldwide: large-scale meta-analysis of 192 epidemiological studies (2021)Age at onset of mental disord…The role of digital and social media marketing in consumer behavior (2015)The role of digital and socia…Digital marketing and social media: Why bother? (2014)Digital marketing and social …Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…The prevalence and socio-demographic correlations of depression, anxiety and stress among a group of university students (2008)The prevalence and socio-demo…The Implications of Two Conceptions of Happiness (Hedonic Enjoyment and Eudaimonia) for the Understanding of Intrinsic Motivation (2006)The Implications of Two Conce…Why Do Customer Relationship Management Applications Affect Customer Satisfaction? (2005)Why Do Customer Relationship …How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach (2005)How Organizational Complaint …Antecedents of Green Purchase Behavior: an Examination of Collectivism, Environmental Concern, and Pce (2005)Antecedents of Green Purchase…The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The Customer Relationship Man…Affective consciousness: Core emotional feelings in animals and humans (2004)Affective consciousness: Core…Understanding Service Convenience (2002)Understanding Service Conveni…The relationship between customer loyalty and customer satisfaction (2001)The relationship between cust…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Strategies for multiattribute binary choice. 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References

  • 1999Whence Consumer Loyalty?10,801 cited
  • 2021Age at onset of mental disorders worldwide: large-scale meta-analysis of 192 epidemiological studies3,817 cited
  • 2004The Customer Relationship Management Process: Its Measurement and Impact on Performance1,753 cited
  • 2002Understanding Service Convenience1,659 cited
  • 2008The prevalence and socio-demographic correlations of depression, anxiety and stress among a group of university students1,563 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,548 cited
  • 2001The relationship between customer loyalty and customer satisfaction1,312 cited
  • 2004Affective consciousness: Core emotional feelings in animals and humans1,217 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,194 cited
  • 2014Digital marketing and social media: Why bother?978 cited
  • 2006The Implications of Two Conceptions of Happiness (Hedonic Enjoyment and Eudaimonia) for the Understanding of Intrinsic Motivation823 cited
  • 2005Antecedents of Green Purchase Behavior: an Examination of Collectivism, Environmental Concern, and Pce814 cited
  • 2005Why Do Customer Relationship Management Applications Affect Customer Satisfaction?804 cited
  • 2005How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach

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780 cited
  • 2015The role of digital and social media marketing in consumer behavior613 cited
  • 1983Strategies for multiattribute binary choice.605 cited
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