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Customer retention and churn prediction in the telecommunication industry: a case study on a Danish university
16 references·5 citing·50 second hop
Customer retention and churn prediction in the telecommunication industry: a case study on a Danish university (2023)Customer retention and churn prediction i…Customer churn prediction system: a machine learning approach (2021)Customer churn prediction sys…Customer churn prediction in telecom using machine learning in big data platform (2019)Customer churn prediction in …A Churn Prediction Model Using Random Forest: Analysis of Machine Learning Techniques for Churn Prediction and Factor Identification in Telecom Sector (2019)A Churn Prediction Model Usin…Examining adoption of mobile internet in Saudi Arabia: Extending TAM with perceived enjoyment, innovativeness and trust (2018)Examining adoption of mobile …Customer churn prediction in telecommunication industry using data certainty (2018)Customer churn prediction in …Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research (2013)Revisiting the Satisfaction–L…New insights into churn prediction in the telecommunication sector: A profit driven data mining approach (2011)New insights into churn predi…Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece (2010)Investigating the impact of s…Building comprehensible customer churn prediction models with advanced rule induction techniques (2010)Building comprehensible custo…Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…Toward a Theory of Status Consumption in Less Industrialized Countries (2009)Toward a Theory of Status Con…Satisfaction with mobile services in Canada: An empirical investigation (2006)Satisfaction with mobile serv…Computer assisted customer churn management: State-of-the-art and future trends (2005)Computer assisted customer ch…Applying data mining to telecom churn management (2005)Applying data mining to telec…Integrating customer relationship management in hotel operations: managerial and operational implications (2004)Integrating customer relation…Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…RetenNet: A Deployable Machine Learning Pipeline with Explainable AI and Prescriptive Optimization for Customer Churn Management (2025)RetenNet: A Deployable Machin…Predictive Analytics for Telecom Customer Churn: Enhancing Retention Strategies in the US Market (2025)Predictive Analytics for Tele…Implementing machine learning techniques for customer retention and churn prediction in telecommunications (2024)Implementing machine learning…Application of GWO-attention-ConvLSTM model in customer churn prediction and satisfaction analysis in customer relationship management (2024)Application of GWO-attention-…A neural network-based predictive decision model for customer retention in the telecommunication sector (2024)A neural 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this work references cited by second hop

References

  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,103 cited
  • 2013Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research517 cited
  • 2005Applying data mining to telecom churn management514 cited
  • 2019Customer churn prediction in telecom using machine learning in big data platform486 cited
  • 2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach460 cited
  • 2018Examining adoption of mobile internet in Saudi Arabia: Extending TAM with perceived enjoyment, innovativeness and trust446 cited
  • 2010Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece402 cited
  • 2019A Churn Prediction Model Using Random Forest: Analysis of Machine Learning Techniques for Churn Prediction and Factor Identification in Telecom Sector394 cited
  • 2010Building comprehensible customer churn prediction models with advanced rule induction techniques366 cited
  • 2009Toward a Theory of Status Consumption in Less Industrialized Countries359 cited
  • 2005Computer assisted customer churn management: State-of-the-art and future trends340 cited
  • 2006Satisfaction with mobile services in Canada: An empirical investigation

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334 cited
  • 2021Customer churn prediction system: a machine learning approach328 cited
  • 2018Customer churn prediction in telecommunication industry using data certainty251 cited
  • 2004Integrating customer relationship management in hotel operations: managerial and operational implications239 cited
  • Cited by

    • 2024Implementing machine learning techniques for customer retention and churn prediction in telecommunications21 cited
    • 2024A neural network-based predictive decision model for customer retention in the telecommunication sector14 cited
    • 2025Predictive Analytics for Telecom Customer Churn: Enhancing Retention Strategies in the US Market11 cited
    • 2024Application of GWO-attention-ConvLSTM model in customer churn prediction and satisfaction analysis in customer relationship management9 cited
    • 2025RetenNet: A Deployable Machine Learning Pipeline with Explainable AI and Prescriptive Optimization for Customer Churn Management9 cited