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Guest Editorial: Investigating the effect of the physical context on customer experience
16 references·1 citing·40 second hopsampled
Guest Editorial: Investigating the effect of the physical context on customer experience (2023)Guest Editorial: Investigating the effect…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…An integrative review of sensory marketing: Engaging the senses to affect perception, judgment and behavior (2011)An integrative review of sens…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Come take a walk with me: The “Go-Along” interview as a novel method for studying the implications of place for health and well-being (2008)Come take a walk with me: The…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Consumer Culture Theory (CCT): Twenty Years of Research (2005)Consumer Culture Theory (CCT)…Beyond the Extended Self: Loved Objects and Consumers’ Identity Narratives (2005)Beyond the Extended Self: Lov…From city marketing to city branding: Towards a theoretical framework for developing city brands (2004)From city marketing to city b…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…PLACE ATTACHMENT: CONCEPTUAL AND EMPIRICAL QUESTIONS (2001)PLACE ATTACHMENT: CONCEPTUAL …Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …A GENERAL PSYCHOEVOLUTIONARY THEORY OF EMOTION (1980)A GENERAL PSYCHOEVOLUTIONARY …Understanding customer brand engagement through service environment: a multilevel analysis (2023)Understanding customer brand …Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Attachment and Loss (1969)Attachment and Loss. Vol. I. Attachment. (1970)Attachment and Loss. Vol. 1. Attachment (1972)Toward a Social Psychology of Place (2002)Rethinking NIMBYism: The role of place attachment and place identity in explaining place‐protective action (2009)Cultural dimensions of climate change impacts and adaptation (2012)Judgment under Uncertainty: Heuristics and Biases (1974)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Possessions and the Extended Self (1988)Managing the co-creation of value (2007)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Interpretation of Cultures (2017)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Developing Buyer-Seller Relationships (1987)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2005Consumer Culture Theory (CCT): Twenty Years of Research3,671 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 2001PLACE ATTACHMENT: CONCEPTUAL AND EMPIRICAL QUESTIONS2,417 cited
  • 1980A GENERAL PSYCHOEVOLUTIONARY THEORY OF EMOTION2,239 cited
  • 1997Measuring Emotions in the Consumption Experience1,970 cited
  • 2011An integrative review of sensory marketing: Engaging the senses to affect perception, judgment and behavior1,669 cited
  • 2004From city marketing to city branding: Towards a theoretical framework for developing city brands1,313 cited
  • 2005Beyond the Extended Self: Loved Objects and Consumers’ Identity Narratives

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1,277 cited
  • 2008Come take a walk with me: The “Go-Along” interview as a novel method for studying the implications of place for health and well-being1,106 cited
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    • 2023Understanding customer brand engagement through service environment: a multilevel analysis12 cited