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An Integrated Mediating and Moderating Model to Improve Service Quality through Job Involvement, Job Satisfaction, and Organizational Commitment

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References

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2004A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.1,185 cited
1983Concept Redundancy in Organizational Research: The Case of Work Commitment

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1,095 cited

2009Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality.972 cited

1982Employee—Organization Linkages: An Introduction879 cited

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