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Consumers' switching intention towards E-commerce platforms’ store-to-store pickup services: The application of the extended PPM model
16 references·8 citing·41 second hop
Consumers' switching intention towards E-commerce platforms’ store-to-store pickup services: The application of the extended PPM model (2023)Consumers' switching intention towards E-…Multiple criteria decision-making techniques and their applications – a review of the literature from 2000 to 2014 (2015)Multiple criteria decision-ma…STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)STATE OF ART SURVEYS OF OVERV…Customer repurchase intention (2003)Customer repurchase intentionConsumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Understanding the Customer Ba…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Applications of Structural Equation Modeling in Psychological Research (2000)Applications of Structural Eq…Decision making with dependence and feedback : the analytic network process (1996)Decision making with dependen…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…From Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…A theory of migration (1966)A theory of migrationThe Laws of Migration (1885)The Laws of MigrationInvestigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory (2024)Investigating the crucial rol…How information and communication overload affect consumers’ platform switching behavior in social commerce (2024)How information and communica…Exploring critical determinants influencing businesses’ continuous usage of mobile payment in post-pandemic era: Based on the UTAUT2 perspective (2024)Exploring critical determinan…Examining Farmers’ Usage Behavior on Agricultural E-Markets: Integrating UTUAT2 and Swift Guanxi Factors (2024)Examining Farmers’ Usage Beha…Applying the extended UTAUT-2 to assess the factors contributing to consumers’ usage intention towards over-the-top video streaming platforms (2024)Applying the extended UTAUT-2…An empirical study on traditional offline retailer’s switching intention towards community-based group buying program: A push–pull-mooring model (2024)An empirical study on traditi…A hybrid multi-attribute decision-making model for the systematic evaluation of exoticism-themed retail spaces from the perspective of consumer experience (2024)A hybrid multi-attribute deci…Exploring consumer purchase intention in cross-boundary retail alliances with gamified OMO virtual-physical fusion services (2023)Exploring consumer purchase i…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. 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(1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)The Discovery of Grounded Theory (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Alternative Ways of Assessing Model Fit (1992)Principles and Practice of Structural Equation Modeling (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Validation Guidelines for IS Positivist Research (2004)A Brief Guide to Structural Equation Modeling (2006)An empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)The theory of planned behavior (1991)Decision-making with the AHP: Why is the principal eigenvector necessary (2002)Decision making — the Analytic Hierarchy and Network Processes (AHP/ANP) (2004)Best-worst multi-criteria decision-making method (2014)Transnationalism: A New Analytic Framework for Understanding Migration (1992)Migration and Development: A Theoretical Perspective (2010)The effect of environmental change on human migration (2011)Methodological nationalism and beyond: nation–state building, migration and the social sciences (2002)Methodological Nationalism, the Social Sciences, and the Study of Migration: An Essay in Historical Epistemology (2003)
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References

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  • 2003Customer repurchase intention1,602 cited
  • 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
  • 2015

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Multiple criteria decision-making techniques and their applications – a review of the literature from 2000 to 2014
1,167 cited
  • 2014STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS930 cited
  • Cited by

    • 2024Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory57 cited
    • 2024Exploring critical determinants influencing businesses’ continuous usage of mobile payment in post-pandemic era: Based on the UTAUT2 perspective37 cited
    • 2024An empirical study on traditional offline retailer’s switching intention towards community-based group buying program: A push–pull-mooring model24 cited
    • 2024How information and communication overload affect consumers’ platform switching behavior in social commerce22 cited
    • 2023Exploring consumer purchase intention in cross-boundary retail alliances with gamified OMO virtual-physical fusion services22 cited
    • 2024Applying the extended UTAUT-2 to assess the factors contributing to consumers’ usage intention towards over-the-top video streaming platforms17 cited
    • 2024A hybrid multi-attribute decision-making model for the systematic evaluation of exoticism-themed retail spaces from the perspective of consumer experience15 cited
    • 2024Examining Farmers’ Usage Behavior on Agricultural E-Markets: Integrating UTUAT2 and Swift Guanxi Factors7 cited