References

• 2015Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment999 cited
• 2016Field Experiments on Discrimination927 cited
• 2014What’s in a Name: Exposing Gender Bias in Student Ratings of Teaching762 cited
• 2019Reducing Discrimination with Reviews in the Sharing Economy: Evidence from Field Experiments on Airbnb294 cited
• 2015In Pursuit of Antiracist Social Justice: Denaturalizing Whiteness in the Academic Library133 cited
• 2014Racial Microaggressions in Academic Libraries: Results of a Survey of Minority and Non-minority Librarians99 cited
• 2013Planning library spaces and services for Millennials: an evidence‐based approach73 cited
• 2021Impact of COVID-19 on the Use of Academic Library Resources69 cited
• 2021Where Do We Stand? Diversity, Equity, Inclusion, and Social Justice in North American Library and Information Science Education57 cited
• 2020Diversity Initiatives to Recruit and Retain Academic Librarians: A Systematic Review54 cited
• 2011Factors Influencing Virtual Patron Satisfaction with Online Library Resources and Services51 cited
• 2007Chat reference communication patterns and implications: applying politeness theory50 cited
• 1999Racial differences in the academic library experiences of undergraduates46 cited
• 2017Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessment