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B2C multi- to single-channel: the effect of removing a consumer channel preference on consumer retailer and channel choice
16 references·0 citing·50 second hop
B2C multi- to single-channel: the effect of removing a consumer channel preference on consumer retailer and channel choice (2023)B2C multi- to single-channel: the effect …I'll trade you diamonds for toilet paper: Consumer reacting, coping and adapting behaviors in the COVID-19 pandemic (2020)I'll trade you diamonds for t…Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak (2020)Competing during a pandemic? …Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration (2015)Integrating Bricks with Click…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions (2009)Key Issues in Multichannel Cu…Multichannel Shopper Segments and Their Covariates☆ (2008)Multichannel Shopper Segments…Customer Channel Migration (2008)Customer Channel MigrationMultichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…Challenges and Opportunities in Multichannel Customer Management (2006)Challenges and Opportunities …What drives consumers to shop online? A literature review (2004)What drives consumers to shop…Customer retailer loyalty in the context of multiple channel strategies (2004)Customer retailer loyalty in …Refinement of the Hong Psychological Reactance Scale (1996)Refinement of the Hong Psycho…The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)The Personal Involvement Inve…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…The Role of Involvement in Attention and Comprehension Processes (1988)The Role of Involvement in At…Telling more than we can know: Verbal reports on mental processes. (1977)Telling more than we can know…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Understanding Customer Experience Throughout the Customer Journey (2016)Toward a three-dimensional framework for omni-channel (2017)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Measuring the Involvement Construct (1985)The Effects of Product Class Knowledge on Information Search Behavior (1985)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Some antecedents and outcomes of brand love (2006)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)Advances in Consumer Research (2025)The Market Valuation of Internet Channel Additions (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Digital marketing: A framework, review and research agenda (2016)Digital economy: An innovation driver for total factor productivity (2021)Manuscript Preparation (1997)Customer Engagement as a New Perspective in Customer Management (2010)Self-Efficacy: The Exercise of Control (1999)Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping (2007)An investigation into the acceptance of online banking in Saudi Arabia (2008)Purchase intention and purchase behavior online: A cross-cultural approach (2020)The Application of Electronic Computers to Factor Analysis (1960)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing (2015)Personal Knowledge: Towards a Post-Critical Philosophy (1959)Availability: A heuristic for judging frequency and probability (1973)Judgment under Uncertainty: Heuristics and Biases (1975)The Elaboration Likelihood Model of Persuasion (1986)Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research (1988)Toward a Theory of Situation Awareness in Dynamic Systems (1995)Situational price sensitivity: the role of consumption occasion, social context and income (2003)An agile co-creation process for digital servitization: A micro-service innovation approach (2020)Beyond panic buying: consumption displacement and COVID-19 (2020)Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case (2020)Strengthening supply chain resilience during COVID ‐19: A case study of JD .com (2021)The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective (2021)
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References

  • 1977Telling more than we can know: Verbal reports on mental processes.11,315 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 1988The Role of Involvement in Attention and Comprehension Processes2,070 cited
  • 1994The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising1,729 cited
  • 2006Challenges and Opportunities in Multichannel Customer Management1,155 cited
  • 2004What drives consumers to shop online? A literature review1,021 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 2020Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak792 cited
  • 2015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration670 cited
  • 2020I'll trade you diamonds for toilet paper: Consumer reacting, coping and adapting behaviors in the COVID-19 pandemic666 cited
  • 2009Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions615 cited
  • 2004Customer retailer loyalty in the context of multiple channel strategies610 cited
  • 2008Customer Channel Migration595 cited

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  • 2008Multichannel Shopper Segments and Their Covariates☆576 cited
  • 1996Refinement of the Hong Psychological Reactance Scale519 cited
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