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Customer Relationship Management in an Era of Digital Disruption and Business Model Evolution
15 references·0 citing·58 second hopsampled
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References

  • 2005CRM: conceptualization and scale development633 cited
  • 2010How Positive and Negative Feedback Motivate Goal Pursuit304 cited
  • 1999The relationship of strategic purchasing to supply chain management198 cited
  • 2003Information technology and business‐process redesign194 cited
  • 2001Managing customer expectations in professional services187 cited
  • 2006A Kano-CKM model for customer knowledge discovery129 cited
  • 2009Dynamic Customer Management and the Value of One-to-One Marketing114 cited
  • 2017Knowledge sharing through inter-organizational knowledge sharing systems112 cited
  • 2022Sustainable customer relationship management64 cited
  • 2021Going Intellectually Green: Exploring the Nexus between Green Intellectual Capital, Environmental Responsibility, and Environmental Concern towards Environmental Performance61 cited
  • 2018EFFECTS OF CUSTOMER KNOWLEDGE MANAGEMENT AND CUSTOMER ORIENTATION ON INNOVATION CAPACITY AND MARKETING RESULTS IN SMEs: THE MEDIATING ROLE OF INNOVATION ORIENTATION47 cited
  • 2014Exploring the Use of Innovation Performance Measurement to Build Innovation Capability in a Medical Device Company45 cited
  • 2013Reviewing customer value literature: Comparing and contrasting customer values perspectives35 cited
  • 2018What's Behind CRM Research? A Bibliometric Analysis of Publications in the CRM Research Field

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24 cited
  • 2018The relation between the organizational intelligence and organizational agility (Case study: employees of municipality of Tabriz9 cited
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