References

• 2018When art meets tech: The role of augmented reality in enhancing museum experiences and purchase intentions495 cited
• 2005The Engaging Museum: Developing Museums for Visitor Involvement342 cited
• 2002Changes in museum management208 cited
• 2017Leadership and generations at work: A critical review206 cited
• 2020Which travel risks are more salient for destination choice? An examination of the tourist’s decision-making process200 cited
• 2018Contemplating museums’ service failure: Extracting the service quality dimensions of museums from negative on-line reviews192 cited
• 2009Tourism and Generation Y157 cited
• 2015Use of The Internet for Trip Planning: A Generational Analysis125 cited
• 2008Understanding the Museum Image Formation Process123 cited
• 2019Role of place attachment dimensions in tourists’ decision-making process in Cittáslow122 cited
• 2013Generation Y: evaluating services experiences through mobile ethnography65 cited
• 2017Visitor engagement at museums: Generation Y and ‘Lates’ events at the National Museum of Scotland61 cited
• 2018What makes a museum attractive to young people? Evidence from Italy49 cited
• 2019An innovative solution to leverage meaningful work to attract, retain and manage Generation Y employees in Singapore’s hotel industry34 cited