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How do people perceive the quality of urban transport service? New insights from online reviews of Shanghai metro system
16 references·0 citing·43 second hop
How do people perceive the quality of urban transport service? New insights from online reviews of Shanghai metro system (2024)How do people perceive the quality of urb…What do hotel customers complain about? Text analysis using structural topic model (2019)What do hotel customers compl…stm : An R Package for Structural Topic Models (2019)stm : An R Package for Struct…Using structural topic modeling to identify latent topics and trends in aviation incident reports (2018)Using structural topic modeli…Topic Modeling as a Strategy of Inquiry in Organizational Research: A Tutorial With an Application Example on Organizational Culture (2018)Topic Modeling as a Strategy …Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews (2018)Measuring service quality fro…Exploring the capacity of social media data for modelling travel behaviour: Opportunities and challenges (2016)Exploring the capacity of soc…Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Passenger satisfaction evalua…Structural Topic Models for Open‐Ended Survey Responses (2014)Structural Topic Models for O…A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)A hybrid approach based on SE…Modelling user perception of bus transit quality (2010)Modelling user perception of …Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Citizens as sensors: the world of volunteered geography (2007)Citizens as sensors: the worl…Five imperatives for improving service quality (1991)Five imperatives for improvin…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Concept of Quality and the Efficiency of Markets for Consumer Products (1984)The Concept of Quality and th…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Drivers of customer satisfaction with public transport services (2015)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived service quality in bus transit service: A structural equation approach (2013)What influences satisfaction and loyalty in public transport? 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2007Citizens as sensors: the world of volunteered geography4,544 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2014Structural Topic Models for Open‐Ended Survey Responses1,967 cited
  • 2019stm : An R Package for Structural Topic Models1,713 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 1991Five imperatives for improving service quality521 cited
  • 2019What do hotel customers complain about? Text analysis using structural topic model379 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2018Topic Modeling as a Strategy of Inquiry in Organizational Research: A Tutorial With an Application Example on Organizational Culture319 cited
  • 2015Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares280 cited
  • 2011A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality263 cited
  • 2016Exploring the capacity of social media data for modelling travel behaviour: Opportunities and challenges253 cited
  • 2018Using structural topic modeling to identify latent topics and trends in aviation incident reports

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248 cited
  • 2018Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews196 cited
  • 1984The Concept of Quality and the Efficiency of Markets for Consumer Products191 cited
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