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Embracing New Love: Why Customers Are Loyal to Plant Extract‐Based Skin‐Care Cosmetics
16 references·1 citing·46 second hopsampled
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(2009)Brand Experience: What Is It?…An Examination of Moderator Effects in the Four-Stage Loyalty Model (2006)An Examination of Moderator E…The relationships among perceived quality, perceived risk and perceived product value (2004)The relationships among perce…Narrative Processing: Building Consumer Connections to Brands (2004)Narrative Processing: Buildin…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Why we buy what we buy: A theory of consumption values (1991)Why we buy what we buy: A the…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Conceptualizing Involvement (1986)Conceptualizing InvolvementAfter the New Wears off: The Temporal Context of Product Involvement (1986)After the New Wears off: The …Measuring the Involvement Construct (1985)Measuring the Involvement Con…Predicting Sustainable Consumer-Brand Relationships in the Green Beauty Sector: A Machine Learning Approach in an Emerging Market Context (2026)Predicting Sustainable Consum…The Handbook of Social Psychology (1969)Possessions and the Extended Self (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers (2010)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)A theory of human motivation. (1943)Motivation and Personality (1997)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Diffusion of Innovations 1 (2019)A Theory of the Allocation of Time (1965)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Enhance green purchase intentions (2012)The Measurement of Meaning (1957)Book Review: The Theory of Buyer Behavior (1971)A First Course in Factor Analysis (2013)On the Evaluation of Structural Equation Models (1988)An empirical examination of continuance intention of mobile payment services (2012)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Understanding Customer Experience Throughout the Customer Journey (2016)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,959 cited
  • 1985Measuring the Involvement Construct6,020 cited
  • 1991Why we buy what we buy: A theory of consumption values5,107 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,659 cited
  • 2015Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies2,241 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,462 cited
  • 2004Narrative Processing: Building Consumer Connections to Brands1,452 cited
  • 1986Conceptualizing Involvement634 cited
  • 1986After the New Wears off: The Temporal Context of Product Involvement608 cited
  • 2006An Examination of Moderator Effects in the Four-Stage Loyalty Model594 cited
  • 2004The relationships among perceived quality, perceived risk and perceived product value542 cited

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2010
Quality of Psychology Test Between Likert Scale 5 and 6 Points
448 cited
  • 2019What Is the Best Response Scale for Survey and Questionnaire Design; Review of Different Lengths of Rating Scale / Attitude Scale / Likert Scale388 cited
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    • 2026Predicting Sustainable Consumer-Brand Relationships in the Green Beauty Sector: A Machine Learning Approach in an Emerging Market Context6 cited