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The push-pull-mooring model of consumer service switching: a meta-analytical review to guide future research
16 references·0 citing·47 second hop
The push-pull-mooring model of consumer service switching: a meta-analytical review to guide future research (2025)The push-pull-mooring model of consumer s…The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration (2009)The PRISMA Statement for Repo…Measuring inconsistency in meta-analyses (2003)Measuring inconsistency in me…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…The theory of planned behavior (1991)The theory of planned behaviorStatus quo bias in decision making (1988)Status quo bias in decision m…Choices, values, and frames. (1984)Choices, values, and frames.A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The file drawer problem and tolerance for null results. (1979)The file drawer problem and t…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …A theory of migration (1966)A theory of migrationThe Combination of Estimates from Different Experiments (1954)The Combination of Estimates …The Laws of Migration (1885)The Laws of MigrationArtifact in behavioral research (1969)The Handbook of Social Psychology (1969)Meta-analysis of Observational Studies in Epidemiology A Proposal for Reporting (2000)Trim and Fill: A Simple Funnel‐Plot–Based Method of Testing and Adjusting for Publication Bias in Meta‐Analysis (2000)Estimating the reproducibility of psychological science (2015)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. 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(1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. 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References

  • 1991The theory of planned behavior90,729 cited
  • 2003Measuring inconsistency in meta-analyses63,086 cited
  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 2009The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration28,094 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1979The file drawer problem and tolerance for null results.9,043 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1984Choices, values, and frames.6,505 cited
  • 1988Status quo bias in decision making5,912 cited
  • 1954The Combination of Estimates from Different Experiments5,374 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1966A theory of migration4,527 cited

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  • 1885The Laws of Migration3,278 cited
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