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Customer Clustering and Marketing Optimization in Hospitality: A Hybrid Data Mining and Decision-Making Approach from an Emerging Economy
16 references·1 citing·44 second hop
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References

  • 1990Zero defections: quality comes to services.5,373 cited
  • 2014Best-worst multi-criteria decision-making method4,366 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2015Big Data consumer analytics and the transformation of marketing1,377 cited
  • 1995Multiple Attribute Decision Making1,299 cited
  • 2014Big Data and Management1,198 cited
  • 2017Fuzzy best-worst multi-criteria decision-making method and its applications928 cited
  • 2009The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value545 cited
  • 2007The development of an e-travel service quality scale479 cited
  • 2008Classifying the segmentation of customer value via RFM model and RS theory426 cited
  • 2007Segmentation approaches in data-mining: A comparison of RFM, CHAID, and logistic regression307 cited
  • 2012Data mining for the online retail industry: A case study of RFM model-based customer segmentation using data mining252 cited
  • 2009Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty227 cited
  • 2022K-Means Clustering Approach for Intelligent Customer Segmentation Using Customer Purchase Behavior Data211 cited
  • 2010

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A review of the application of RFM model
155 cited
  • 2000Thoughts on RFM scoring151 cited
  • Cited by

    • 2026Graduates’ skills gap in the tourism and hospitality sector: a case of Mauritius0 cited