References

• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
• 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
• 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store942 cited
• 2006Design aesthetics leading to m-loyalty in mobile commerce799 cited
• 2011The Effectiveness of Branded Mobile Phone Apps469 cited
• 2004The role of multichannel integration in customer relationship management367 cited
• 1998The Future of Shopping309 cited
• 2010The challenge for multichannel services: Cross-channel free-riding behavior303 cited
• 2005Free riding and customer retention across retailers’ channels259 cited
• 2010In-store consumer behavior: How mobile recommendation agents influence usage intentions, product purchases, and store preferences163 cited
• 2012Understanding Consumer’s Acceptance of Technology-Based Innovations in Retailing162 cited
• 2012Mobile shopping motivation: an application of multiple discriminant analysis160 cited
• 2010CRM in Data-Rich Multichannel Retailing Environments: A Review and Future Research Directions160 cited