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Services, e-Services and e-Service Innovations - combination of theoretical and practical knowledge
16 references·1 citing·41 second hop
Services, e-Services and e-Service Innovations - combination of theoretical and practical knowledge (2015)Services, e-Services and e-Service Innova…Service Management and Marketing (2011)Service Management and Market…Whither Services Marketing? (2004)Whither Services Marketing?The Four Service Marketing Myths (2004)The Four Service Marketing My…Service Management (2004)Service ManagementStrategic Management Theory: An Integrated Approach (2003)Strategic Management Theory: …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom (2002)Consumer attitude and the usa…E-Service and the Consumer (2001)E-Service and the ConsumerTechnology Infusion in Service Encounters (2000)Technology Infusion in Servic…Strategic Management Theory (2000)Strategic Management TheoryService Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Marketing in the Network Economy (1999)Marketing in the Network Econ…The nature of customer relationships in services (1995)The nature of customer relati…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Marketing of services (1981)Marketing of servicesExamination of Electronic Service Definitions (2012)Examination of Electronic Ser…The Strength of Weak Ties (1973)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Economic Action and Social Structure: The Problem of Embeddedness (1985)Building Organizational Capabilities for Managing Economic Crisis: The Role of Market Orientation and Strategic Flexibility (2001)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Closing the Marketing Capabilities Gap (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)The Structure of Scientific Revolutions (1963)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Knowledge relatedness and the performance of multibusiness firms (2004)Applicability of the resource-based and dynamic-capability views under environmental volatility (2009)Stakeholder theory: issues to resolve (2011)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Measuring Service Quality: A Reexamination and Extension (1992)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The Affective Consequences of Service Work (1993)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2011Service Management and Marketing1,414 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2004Whither Services Marketing?1,242 cited
  • 1999Marketing in the Network Economy1,067 cited
  • 2003Strategic Management Theory: An Integrated Approach830 cited
  • 2004Service Management722 cited
  • 2002Consumer attitude and the usage and adoption of home‐based banking in the United Kingdom546 cited
  • 1995The nature of customer relationships in services437 cited
  • 2001E-Service and the Consumer407 cited
  • 1981Marketing of services353 cited
  • 2000Strategic Management Theory222 cited

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  • 2012Examination of Electronic Service Definitions13 cited