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Classifying Mobile Services
16 references·11 citing·48 second hop
Classifying Mobile Services (2008)Classifying Mobile ServicesPleasure or utility? Time planning style and Web usage behaviors (2006)Pleasure or utility? Time pla…Service portraits in service research: a critical review (2005)Service portraits in service …Marketing m-services: Establishing a usage benefit typology related to mobile user characteristics (2005)Marketing m-services: Establi…Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)Intentions to Use Mobile Serv…How commitment both enables and undermines marketing relationships (2005)How commitment both enables a…Mobile commerce at crossroads (2003)Mobile commerce at crossroadsWireless digital advertising: nature and implications (2002)Wireless digital advertising:…VALUE CREATION IN MOBILE COMMERCE: FINDINGS FROM A CONSUMER SURVEY (2002)VALUE CREATION IN MOBILE COMM…U-Commerce: Expanding the Universe of Marketing (2002)U-Commerce: Expanding the Uni…Product-class effects on brand commitment and brand outcomes: The role of brand trust and brand affect (2002)Product-class effects on bran…Exploring the Implications of M-Commerce for Markets and Marketing (2002)Exploring the Implications of…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Designing mature internet business strategies: The ICDT model (1997)Designing mature internet bus…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …A taxonomy and archetypes of smart services for smart living (2020)A taxonomy and archetypes of …Putting the privacy paradox to the test: Online privacy and security behaviors among users with technical knowledge, privacy awareness, and financial resources (2019)Putting the privacy paradox t…A survey of a personalised location-based service architecture for property hunting (2014)A survey of a personalised lo…Mobile application service networks: Apple’s App Store (2013)Mobile application service ne…A Taxonomy of Mobile Applications in Tourism (2012)A Taxonomy of Mobile Applicat…A model for bundling mobile value added services using neural networks (2012)A model for bundling mobile v…Mobile Services and Applications: Towards a Balanced Adoption Model (2010)Mobile Services and Applicati…Location-based services deployment and demand: a roadmap model (2010)Location-based services deplo…Handset-based analysis of mobile service usage (2009)Handset-based analysis of mob…Analysis of the Contextual Behaviour of Mobile Subscribers (2009)Analysis of the Contextual Be…Handset-based measurement of smartphone service evolution in Finland (2007)Handset-based measurement of …Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)A method for taxonomy development and its application in information systems (2012)In AI we trust? Perceptions about automated decision-making by artificial intelligence (2020)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Customer satisfaction, loyalty and commitment in service organizations (2006)Product and relationship quality influence on customer commitment and loyalty in B2B manufacturing relationships (2010)How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality (2015)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Judgment under Uncertainty: Heuristics and Biases (1975)Diffusion and success factors of mobile marketing (2004)Explaining intention to use mobile chat services: moderating effects of gender (2005)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Technology Readiness Index (Tri) (2000)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)Adopting a service logic for marketing (2006)A customer‐dominant logic of service (2010)Digitalization Capabilities as Enablers of Value Co‐Creation in Servitizing Firms (2016)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Satisfaction: a behavioral perspective on the consumer (2010)Consumer perceived value: The development of a multiple item scale (2001)Value creation in E‐business (2001)Linking perceived value and loyalty in location‐based mobile services (2005)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)The Role of Smartphones in Mediating the Touristic Experience (2011)The Impact of New Media on Customer Relationships (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)
this work references cited by second hop

References

  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 2005Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons1,292 cited
  • 2005Service portraits in service research: a critical review762 cited
  • 2002Exploring the Implications of M-Commerce for Markets and Marketing683 cited
  • 2002VALUE CREATION IN MOBILE COMMERCE: FINDINGS FROM A CONSUMER SURVEY455 cited
  • 2002U-Commerce: Expanding the Universe of Marketing445 cited
  • 2005How commitment both enables and undermines marketing relationships403 cited
  • 2002Product-class effects on brand commitment and brand outcomes: The role of brand trust and brand affect397 cited
  • 2002Wireless digital advertising: nature and implications220 cited
  • 1997Designing mature internet business strategies: The ICDT model218 cited
  • 2003Mobile commerce at crossroads170 cited
  • 2006

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Pleasure or utility? Time planning style and Web usage behaviors
140 cited
  • 2005Marketing m-services: Establishing a usage benefit typology related to mobile user characteristics130 cited
  • Cited by

    • 2019Putting the privacy paradox to the test: Online privacy and security behaviors among users with technical knowledge, privacy awareness, and financial resources219 cited
    • 2012A Taxonomy of Mobile Applications in Tourism140 cited
    • 2010Location-based services deployment and demand: a roadmap model61 cited
    • 2013Mobile application service networks: Apple’s App Store54 cited
    • 2020A taxonomy and archetypes of smart services for smart living44 cited
    • 2007Handset-based measurement of smartphone service evolution in Finland31 cited
    • 2009Handset-based analysis of mobile service usage22 cited
    • 2012A model for bundling mobile value added services using neural networks16 cited
    • 2010Mobile Services and Applications: Towards a Balanced Adoption Model8 cited
    • 2009Analysis of the Contextual Behaviour of Mobile Subscribers4 cited
    • 2014A survey of a personalised location-based service architecture for property hunting3 cited