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Preliminary Insights on the Effect of Islamic Work Ethic on Relationship Marketing and Customer Satisfaction
16 references·1 citing·46 second hop
Preliminary Insights on the Effect of Islamic Work Ethic on Relationship Marketing and Customer Satisfaction (2010)Preliminary Insights on the Effect of Isl…Islamic work ethic: a critical review (2008)Islamic work ethic: a critica…Relationship marketing and customer loyalty (2007)Relationship marketing and cu…An ethical basis for relationship marketing: a virtue ethics perspective (2007)An ethical basis for relation…Service improvements in public services using SERVQUAL (2001)Service improvements in publi…Islamic work ethic – A moderator between organizational commitment and job satisfaction in a cross‐cultural context (2001)Islamic work ethic – A modera…In good company: how social capital makes organizations work (2001)In good company: how social c…Organizational Commitment as a Mediator of the Relationship between Islamic Work Ethic and Attitudes toward Organizational Change (2000)Organizational Commitment as …Linking student satisfaction and service quality perceptions: the case of university education (1997)Linking student satisfaction …The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Relationship marketing: Bringing quality, customer service and marketing together (1995)Relationship marketing: Bring…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)From Marketing Mix to Relatio…Relationship Marketing: Successful Strategies For The Age Of The Customer (1991)Relationship Marketing: Succe…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis (1987)Defensive Marketing Strategy …Principles of Marketing (1972)Principles of MarketingTHE SIGNIFICANT CONTRIBUTION OF ISLAMIC RELATIONSHIP MARKETING PRACTICE IN MALAYSIAN TAKAFUL INDUSTRY TOWARDS DETERMINING CUSTOMER GRATITUDE, TRUST, AND COMMITMENT (2016)THE SIGNIFICANT CONTRIBUTION …Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)An empirical assessment of the SERVQUAL scale (1992)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Brand Loyalty Vs. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1972Principles of Marketing5,587 cited
  • 1994From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing2,349 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 1987Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis1,394 cited
  • 2001In good company: how social capital makes organizations work1,263 cited
  • 1995Relationship marketing: Bringing quality, customer service and marketing together827 cited
  • 1997Linking student satisfaction and service quality perceptions: the case of university education619 cited
  • 2007Relationship marketing and customer loyalty601 cited
  • 2008Islamic work ethic: a critical review574 cited
  • 2001Islamic work ethic – A moderator between organizational commitment and job satisfaction in a cross‐cultural context514 cited
  • 2000Organizational Commitment as a Mediator of the Relationship between Islamic Work Ethic and Attitudes toward Organizational Change307 cited
  • 1991Relationship Marketing: Successful Strategies For The Age Of The Customer258 cited

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  • 2007An ethical basis for relationship marketing: a virtue ethics perspective253 cited
  • 2001Service improvements in public services using SERVQUAL248 cited
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    • 2016THE SIGNIFICANT CONTRIBUTION OF ISLAMIC RELATIONSHIP MARKETING PRACTICE IN MALAYSIAN TAKAFUL INDUSTRY TOWARDS DETERMINING CUSTOMER GRATITUDE, TRUST, AND COMMITMENT19 cited