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Unobtrusive Testing and Library Reference Services
0 references·13 citing·41 second hop
Unobtrusive Testing and Library Reference Services (1987)Unobtrusive Testing and Library Reference…An anthropological emic‐etic perspective on open access practices (2011)An anthropological emic‐etic …Evaluating Reference Transactions in Academic Music Libraries (2007)Evaluating Reference Transact…Effectiveness of Asynchronous Reference Services for Distance Learning Students Within Florida's Community College System (2007)Effectiveness of Asynchronous…The design and interpretation of unobtrusive evaluations (2004)The design and interpretation…Government Documents Reference Service in Canada (2000)Government Documents Referenc…Public service guidelines in an electronic environment (1998)Public service guidelines in …Evaluating documents reference service and the implications for improvement (1996)Evaluating documents referenc…Reference Services: (1992)Reference Services:Reference Evaluation: (1992)Reference Evaluation:Closing the Reference Interview: Implications for Policy and Practice. (1992)Closing the Reference Intervi…Mistakes and Failures at the Reference Desk. (1991)Mistakes and Failures at the …Evaluating Reference Service in a Large Academic Library (1991)Evaluating Reference Service …Unobtrusive Studies and the Quality of Academic Library Reference Services (1989)Unobtrusive Studies and the Q…The Myth of the Expert Searcher. (1986)The Measurement and Evaluation of Reference Service (1990)Understanding Reference Transactions: Transforming an Art into a Science (2002)Asking Questions: Considering the Patron from Direct Experience (2015)Improving Reference Performance: Results of a Statewide Survey. (1985)Neutral Questioning: A New Approach to the Reference Interview. (1986)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Principlism and the Ethics of Librarianship (2013)Striving for Success in the Reference Interview: A Case Study (2016)Teaching the reference interview through practice-based assignments (2016)Development and Testing of a Reference Transaction Assessment Instrument (1987)Reshaping Academic Library Reference Service: A Review of Issues, Trends, and Possibilities (1994)Some Behavioral Patterns of Library Users: The 80/20 Rule. (1969)Unobtrusive testing and library reference services (1988)“My mother can't quite understand why I decided to go to library school” (2000)Reference Work and the Value of Reading Newspapers An Unobtrusive Study of Telephone Reference Service (2016)The Practice of Social Research. (1976)The Practice of Social Research (1989)Changing the concept and measure of service quality in academic libraries (1996)Delivering and Assessing Music Reference Services (2012)Transposing the Tradition: Providing Embedded Reference Service to Music Students (2017)Changing the Venues but Not Changing Our Tune: Service Model Transition at a Music and Performing Arts Library (2019)Students and the Information Search Process: Zones of Intervention for Librarians (1994)Guidelines for e-reference library services for distance learners and other remote users. (2004)Language in Relation to a Unified Theory of the Structure of Human Behavior (1967)Cultural Materialism: The Struggle for a Science of Culture (1983)Anthropology as Cultural Critique: An Experimental Moment in the Human Sciences (1987)The Critical Role of Institutional Services in Open Access Advocacy (2013)Is it Just Me? Exploring Perceptions of Organizational Culture Change (2015)Mapping Kanyen'kéha (Mohawk) ethnophysiographical knowledge (2019)Library services to distant students: An equity issue (1997)A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age. (2000)Instruction through virtual reference: mapping the ACRL framework (2020)The Professionalization of Everyone? (1964)Coproduction: Citizen Participation in Service Delivery (1980)Second-hand knowledge : an inquiry into cognitive authority (1983)Are virtual reference services color blind? (2006)Evaluation of Reference Services—A Review (2007)Comparing the Performances of Apes (Gorilla gorilla, Pan troglodytes, Pongo pygmaeus) and Human Children (Homo sapiens) in the Floating Peanut Task (2011)Analysis of the Use of Reference Services in an Academic Health Sciences Library (1994)Using Undergraduate Marketing Students in an Unobtrusive Reference Evaluation. (1996)
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  • 2011An anthropological emic‐etic perspective on open access practices53 cited
  • 1989Unobtrusive Studies and the Quality of Academic Library Reference Services35 cited
  • 1992Closing the Reference Interview: Implications for Policy and Practice.17 cited
  • 2004The design and interpretation of unobtrusive evaluations14 cited
  • 1991Evaluating Reference Service in a Large Academic Library13 cited
  • 2007Evaluating Reference Transactions in Academic Music Libraries11 cited
  • 1992Reference Evaluation:10 cited
  • 1996Evaluating documents reference service and the implications for improvement8 cited
  • 1998Public service guidelines in an electronic environment8 cited
  • 2007Effectiveness of Asynchronous Reference Services for Distance Learning Students Within Florida's Community College System7 cited
  • 2000Government Documents Reference Service in Canada7 cited
  • 1991Mistakes and Failures at the Reference Desk.5 cited
  • 1992Reference Services:5 cited

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