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Can customer loyalty be explained by virtue ethics? The Chinese way
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Can customer loyalty be explained by virtue ethics? The Chinese way (2015)Can customer loyalty be explained by virt…Is Confucianism Good for Business Ethics in China? (2009)Is Confucianism Good for Busi…Harmony, Hierarchy and Conservatism: A Cross-Cultural Comparison of Confucian Values in China, Korea, Japan, and Taiwan (2005)Harmony, Hierarchy and Conser…Gift Giving in Hong Kong and the Continuum of Social Ties (2001)Gift Giving in Hong Kong and …Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Progress in Asian Social Psychology (1998)Progress in Asian Social Psyc…ON SOME VICES OF VIRTUE ETHICS (1997)ON SOME VICES OF VIRTUE ETHICSThe Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Ethics with Aristotle (1994)Ethics with AristotleCustomer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Disputers of the Tao: Philosophical Argument in Ancient China (1989)Disputers of the Tao: Philoso…Business Ethics: Concepts and Cases (1982)Business Ethics: Concepts and…Virtue and Reason (1979)Virtue and ReasonA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)A behavioral model of ethical and unethical decision making (1987)Addressing a Theoretical Problem by Reorienting the Corporate Social Performance Model (1995)Developing and testing a measure for the ethical culture of organizations: the corporate ethical virtues model (2008)Moral Realism (2003)Ethics Without Principles (2004)Artificial Intelligence, Values, and Alignment (2020)E‐service quality: a model of virtual service quality dimensions (2003)Corporate Social Responsibility and Marketing: An Integrative Framework (2004)China on the Eve of the Historical Period (1999)The Cambridge History of Ancient China: From the Origins of Civilization to 221 B.C. (2001)Confucianism and Women: A Philosophical Interpretation (2006)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
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1998
Progress in Asian Social Psychology
254 cited

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