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Cited by

• 2019Advancing service design research with design science research73 cited
• 2019A service design approach to healthcare innovation: from decision-making to sense-making and institutional change58 cited
• 2014Representing Future Situations of Service : Prototyping in Service Design55 cited
• 2021Untangling service design routines for digital servitization: empirical insights of smart PSS in maritime industry54 cited
• 2015Foresight and Service Design Boosting Dynamic Capabilities in Service Innovation52 cited
• 2021Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance51 cited
• 2011Service Design - a conceptualization of an emerging practice35 cited
• 2020Brand experience manual: bridging the gap between brand strategy and customer experience29 cited
• 2023Design of services or designing for service? The application of design methodology in public service settings24 cited
• 2022Designing energy solutions: a comparison of two participatory design approaches for service innovation22 cited
• 2018A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective22 cited
• 2018Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare17 cited
• 2019Reinventing product-service systems: the case of Singapore