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Customer Orientation and Market Action
0 references·16 citing·51 second hopsampled
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  • 2011The Hong Kong tourist satisfaction index212 cited
  • 2009Examining antecedents and consequences of tourist satisfaction: A structural modeling approach172 cited
  • 2005Interactive influence of genre familiarity, star power, and critics' reviews in the cultural goods industry: The case of motion pictures137 cited
  • 2013Mobile banking in a developing economy: A customer-centric model for policy formulation136 cited
  • 2003The role of quality practices in service organizations126 cited
  • 2002From prisoners to apostles: a typology of repeat buyers and loyal customers in service businesses124 cited
  • 2008An empirical analysis of the components of retailer customer loyalty programs114 cited
  • 2005The influence of culture upon consumers’ desired value perceptions: A research agenda104 cited
  • 1999Die Kundenzufriedenheit als Bestimmungsfaktor der Kundenbindung101 cited
  • 2000A Contingency Approach to Modeling Satisfaction with Management Consulting Services96 cited
  • 2002Understanding sales manager effectiveness85 cited
  • 2010Explaining customer satisfaction with complaint handling85 cited
  • 2008Strategic integration of knowledge management and customer relationship management84 cited
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Locus of supply and global manufacturing
82 cited
  • 2008Internal service – barriers, flows and assessment78 cited
  • 2010Chinese and British consumers’ evaluation of Chinese and international brands and factors affecting their choice74 cited