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• 2022The digital era and public sector reforms: Transformation or new tools for competing values?60 cited
• 2008Public-Private Partnership: Elements for a Project-Based Management Typology54 cited
• 2017Examining the process of performance measurement system design and implementation in two Italian public service organizations42 cited
• 2004Administrative Styles and Regulatory Reform: Institutional Arrangements and their Effects on Administrative Behavior38 cited
• 2010Are we being served? A critical perspective on Canada’s Citizens First satisfaction surveys37 cited
• 2013Understanding Administrative Culture: Some Theoretical and Methodological Remarks34 cited
• 2019Government and Non-profit Collaboration in Times of Deliverology, Policy Innovation Laboratories and Hubs, and New Public Governance34 cited
• 2016An Asian perspective on policy instruments: policy styles, governance modes and critical capacity challenges30 cited
• 2016The competing values framework30 cited
• 2006The impact of public service values on services of general interest reform debates24 cited
• 2002Understanding National Administrative Styles and Their Impact Upon Administrative Reform: A Neo-Institutional Model and Analysis20 cited
• 2021Government Statistical Agencies and the Politics of Credibility17 cited
• 2013Public Sector Reforms in Fiji: Examining Policy Implementation Setting and Administrative Culture