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Financial Services - Every which Way but Quality?
14 references·0 citing·45 second hop
Financial Services - Every which Way but Quality? (1997)Financial Services - Every which Way but …Governmentality and Financial Services: Welfare Crises and the Financially Self-Disciplined Subject (1997)Governmentality and Financial…Quality in Retail Banking (1994)Quality in Retail BankingMaking Quality Critical: New Perspectives on Organizational Change (1994)Making Quality Critical: New …The Influence of Managerial Relations on Waves of Employee Involvement (1993)The Influence of Managerial R…Total Quality Management (1992)Total Quality ManagementTOTAL QUALITY MANAGEMENT AND EMPLOYEE INVOLVEMENT (1992)TOTAL QUALITY MANAGEMENT AND …The other side of quality: ‘soft’ issues and the human resource dimension (1992)The other side of quality: ‘s…Pushing back the frontiers: management control and work intensification under JIT/TQM factory regimes (1992)Pushing back the frontiers: m…Employment, technology and industrial relations in the UK clearing banks: is the honeymoon over? (1992)Employment, technology and in…TQM and the Management of Labour (1991)TQM and the Management of Lab…Building Societies: Change, Strategy and Corporate Identity (1991)Building Societies: Change, S…Juran on planning for quality (1988)Juran on planning for qualityA Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Competitive strategy: Techniques for analysing industries and competitors (1982)A new approach to the corporate image management process (1989)Corporate Identity (1998)Identity studies: multiple perspectives and implications for corporate‐level marketing (2007)Strategic corporate brand alignment (2012)The Practice of Management (2012)The Bureaucratic Phenomenon. (1965)What is total quality control the japanese way (1985)The Management of Innovation (1994)Expert Power and Control in Late Modernity: An Empirical Review and Theoretical Synthesis (1996)EFFECTS OF TRANSFORMATIONAL LEADERSHIP ON SUBORDINATE MOTIVATION, EMPOWERING NORMS, AND ORGANIZATIONAL PRODUCTIVITY (2000)Is empowerment really a new concept? (2001)Quality-Control Handbook. (1952)Out of the Crisis (1982)Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice (1997)Infrastructure and core quality management practices: how do they affect quality? (2009)The impact of organizational context on hard and soft quality management and innovation performance (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Delivering Quality Service (1990)Delivering quality service: balancing customer perceptions and expectations (1990)Relationships between service quality and behavioral outcomes (2004)A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services (2006)Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry (2015)Japanese Manufacturing Techniques: Nine Hidden Lessons in Simplicity (1983)From "Fordism" to "Toyotism"? The Social Organization of the Labor Process in the Japanese Automobile Industry (1985)The Machine That Changed the World (1991)THAT'S NOT MY JOB: DEVELOPING FLEXIBLE EMPLOYEE WORK. (1997)Coercion Versus Care: Using Irony to Make Sense of Organizational Surveillance (2006)High involvement management, high-performance work systems and well-being (2011)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Defining Quality (1993)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)The meaning of quality (1993)Six Sigma and Total Quality Management: different day, same soup? (2006)Towards estimating Cost of Quality in supply chains (2008)The human resource barriers to managing quality in China (2000)The Production of Distrust by Means of Producing Trust (2001)New Managerialism, Professional Power and Organisational Governance in UK Universities: A Review and Assessment (2002)
this work references cited by second hop

References

  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1988Juran on planning for quality1,198 cited
  • 1992Pushing back the frontiers: management control and work intensification under JIT/TQM factory regimes302 cited
  • 1994Quality in Retail Banking219 cited
  • 1992TOTAL QUALITY MANAGEMENT AND EMPLOYEE INVOLVEMENT195 cited
  • 1992The other side of quality: ‘soft’ issues and the human resource dimension192 cited
  • 1991Building Societies: Change, Strategy and Corporate Identity142 cited
  • 1994Making Quality Critical: New Perspectives on Organizational Change131 cited
  • 1992Total Quality Management128 cited
  • 1991TQM and the Management of Labour125 cited
  • 1993The Influence of Managerial Relations on Waves of Employee Involvement93 cited
  • 1992Employment, technology and industrial relations in the UK clearing banks: is the honeymoon over?76 cited
  • 1997Governmentality and Financial Services: Welfare Crises and the Financially Self-Disciplined Subject29 cited

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