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Cited by

• 2018Examining the influence of customer-to-customer electronic word-of-mouth on purchase intention in social networking sites243 cited
• 2014Customer Complaints and Recovery Effectiveness: A Customer Base Approach178 cited
• 2019Understanding and managing customer relational benefits in services: a meta-analysis148 cited
• 2014Customer Orientation Structure for Internet-Based Business-to-Business Platform Firms142 cited
• 2019Improving the measures of real earnings management111 cited
• 2020Transformational leadership effects on salespeople’s attitudes, striving, and performance98 cited
• 2015Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs79 cited
• 2016Customer perceived value, satisfaction, and loyalty: the role of willingness to share information76 cited
• 2020Customer inertia marketing73 cited
• 2016Evolutionary computing applied to customer relationship management: A survey61 cited
• 2019Market segmentation using high-dimensional sparse consumers data58 cited
• 2021Transformation of Metrics and Analytics in Retailing: The Way Forward48 cited
• 2021Improved Customer Lifetime Value Prediction With Sequence-To-Sequence Learning and Feature-Based Models46 cited
• 2020