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Cited by

• 2004Building and sustaining profitable customer loyalty for the 21st century760 cited
• 2014Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: A framework for green supply chain753 cited
• 2009Overcoming the J-shaped distribution of product reviews691 cited
• 2008Do Online Reviews Affect Product Sales? The Role of Reviewer Characteristics and Temporal Effects661 cited
• 2008Measuring the impact of positive and negative word of mouth on brand purchase probability629 cited
• 2015Customer loyalty: a review and future directions with a special focus on the hospitality industry620 cited
• 2008Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective619 cited
• 2012Examining the structural relationships of electronic word of mouth, destination image, tourist attitude toward destination and travel intention: An integrated approach608 cited
• 2013Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research517 cited
• 2007The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet407 cited
• 2005How commitment both enables and undermines marketing relationships403 cited
• 2013The influence of brand trust and brand identification on brand evangelism401 cited