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A Meta-analytic Investigation of the Role of Valence in Online Reviews
16 references·16 citing·47 second hopsampled
A Meta-analytic Investigation of the Role of Valence in Online Reviews (2015)A Meta-analytic Investigation of the Role…The impact of online reviews on hotel booking intentions and perception of trust (2011)The impact of online reviews …What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…What makes a helpful online review? a study of customer reviews on amazon.com (2010)What makes a helpful online r…Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Impact of Online Consumer Rev…Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations (2009)Credibility of Electronic Wor…Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Tried and tested: The impact …Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix (2008)Online Consumer Review: Word-…Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets (2008)Examining the Relationship Be…The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…Practical Meta-Analysis (2000)Practical Meta-AnalysisConfirmation Bias: A Ubiquitous Phenomenon in Many Guises (1998)Confirmation Bias: A Ubiquito…Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Effects of Word-of-Mouth and …Automatic vigilance: The attention-grabbing power of negative social information. (1991)Automatic vigilance: The atte…Negativity and extremity biases in impression formation: A review of explanations. (1989)Negativity and extremity bias…Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior. (1988)Self-generated validity and o…Information and Consumer Behavior (1970)Information and Consumer Beha…Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis (2022)Perceived usefulness of onlin…The Interaction Effects of Online Reviews, Brand, and Price on Consumer Hotel Booking Decision Making (2020)The Interaction Effects of On…One size doesn’t fit all: a uses and gratifications analysis of social media platforms (2020)One size doesn’t fit all: a u…Perceived helpfulness of eWOM: Emotions, fairness and rationality (2019)Perceived helpfulness of eWOM…Creation and Consumption of Mobile Word of Mouth: How Are Mobile Reviews Different? (2019)Creation and Consumption of M…What makes a helpful online review? A meta-analysis of review characteristics (2018)What makes a helpful online r…The Effects of Culture on Consumers’ Consumption and Generation of Online Reviews (2018)The Effects of Culture on Con…Influence of consumer reviews on online purchasing decisions in older and younger adults (2018)Influence of consumer reviews…Finding Meaning in Contradiction on Employee Review Sites — Effects of Discrepant Online Reviews on Job Application Intentions (2018)Finding Meaning in Contradict…Electronic word of mouth and hotel performance: A meta-analysis (2018)Electronic word of mouth and …The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders (2017)The effects of marketer- and …Negative word of mouth can be a positive for consumers connected to the brand (2017)Negative word of mouth can be…Don’t believe strangers: Online consumer reviews and the role of social psychological distance (2017)Don’t believe strangers: Onli…Do customer reviews drive purchase decisions? The moderating roles of review exposure and price (2017)Do customer reviews drive pur…Too good to be true: the role of online reviews’ features in probability to buy (2016)Too good to be true: the role…Not all digital word of mouth is created equal: Understanding the respective impact of consumer reviews and microblogs on new product success (2016)Not all digital word of mouth…Experimental and Quasi-Experimental Designs for Research (1963)Features of similarity. (1977)Understanding Attitudes and Predicting Social Behavior (1980)A model of dual attitudes. (2000)Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption (2003)A Theory of Cognitive Dissonance (1957)The Structure of Scientific Revolutions (1963)Judgment under Uncertainty: Heuristics and Biases (1975)Individual differences in reasoning: Implications for the rationality debate? 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References

  • 2000Practical Meta-Analysis9,196 cited
  • 1998Confirmation Bias: A Ubiquitous Phenomenon in Many Guises7,230 cited
  • 2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,499 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
  • 1991Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective2,135 cited
  • 1988Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior.2,069 cited
  • 2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
  • 2008Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets1,698 cited
  • 2011The impact of online reviews on hotel booking intentions and perception of trust1,628 cited
  • 1991Automatic vigilance: The attention-grabbing power of negative social information.1,588 cited
  • 1989Negativity and extremity biases in impression formation: A review of explanations.1,549 cited
  • 2008Tried and tested: The impact of online hotel reviews on consumer consideration

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1,312 cited
  • 2009Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations1,284 cited
  • 2010What makes a helpful online review? a study of customer reviews on amazon.com1,281 cited
  • Cited by

    • 2018Influence of consumer reviews on online purchasing decisions in older and younger adults263 cited
    • 2018Electronic word of mouth and hotel performance: A meta-analysis220 cited
    • 2020One size doesn’t fit all: a uses and gratifications analysis of social media platforms214 cited
    • 2017Don’t believe strangers: Online consumer reviews and the role of social psychological distance173 cited
    • 2019Creation and Consumption of Mobile Word of Mouth: How Are Mobile Reviews Different?168 cited
    • 2017Do customer reviews drive purchase decisions? The moderating roles of review exposure and price151 cited
    • 2016Not all digital word of mouth is created equal: Understanding the respective impact of consumer reviews and microblogs on new product success150 cited
    • 2019Perceived helpfulness of eWOM: Emotions, fairness and rationality149 cited
    • 2020The Interaction Effects of Online Reviews, Brand, and Price on Consumer Hotel Booking Decision Making135 cited
    • 2022Perceived usefulness of online customer reviews: A review mining approach using machine learning & exploratory data analysis133 cited
    • 2017The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders131 cited
    • 2017Negative word of mouth can be a positive for consumers connected to the brand127 cited
    • 2016Too good to be true: the role of online reviews’ features in probability to buy124 cited
    • 2018The Effects of Culture on Consumers’ Consumption and Generation of Online Reviews118 cited
    • 2018What makes a helpful online review? A meta-analysis of review characteristics117 cited
    • 2018Finding Meaning in Contradiction on Employee Review Sites — Effects of Discrepant Online Reviews on Job Application Intentions73 cited