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Research in Information Technology Service Management (ITSM): Theoretical Foundation and Research Topic Perspectives
16 references·0 citing·51 second hop
Research in Information Technology Service Management (ITSM): Theoretical Foundation and Research Topic Perspectives (2011)Research in Information Technology Servic…Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces (2010)Setting the Stage for a Succe…Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study (2009)Justifications, Strategies, a…Implementing it Service Management: A Case Study Focussing on Critical Success Factors (2009)Implementing it Service Manag…Confusion in the Ranks: IT Service Management Practice and Terminology (2009)Confusion in the Ranks: IT Se…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…Service system fundamentals: Work system, value chain, and life cycle (2008)Service system fundamentals: …Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Fundamentals of service science (2007)Fundamentals of service scien…Activating the Informational Capabilities of Information Technology for Organizational Change (2007)Activating the Informational …What academic research tells us about service (2006)What academic research tells …Editorial Notes—The Growth of Interest in Services Management: Opportunities for Information Systems Scholars (2006)Editorial Notes—The Growth of…Challenge of adopting multiple process improvement frameworks (2006)Challenge of adopting multipl…A research manifesto for services science (2006)A research manifesto for serv…ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)ITIL as Common Practice Refer…Research in Information Systems: An Empirical Study of Diversity in the Discipline and Its Journals (2002)Research in Information Syste…The Duality of Technology: Rethinking the Concept of Technology in Organizations (1992)The Duality of Technology: Re…Qualitative research and evaluation methods (1980)Case Study Research: Design and Methods (1984)Case study research: design and methods (2011)Impact of IT Service Management Frameworks on the IT Organization (2011)IT Service Management: A Cross-national Study of ITIL Adoption (2014)Critical success factors (CSFs) for information technology governance (ITG) (2016)Development as Freedom (1999)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Development as Freedom (2009)Defining gamification (2012)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Steps toward a science of service systems (2007)It's all B2B…and beyond: Toward a systems perspective of the market (2010)Service Research Priorities in a Rapidly Changing Context (2015)Service-dominant logic 2025 (2016)A Framework for the Comparative Analysis of Organizations (1967)The Social Construction of Facts and Artefacts: or How the Sociology of Science and the Sociology of Technology might Benefit Each Other (1984)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory (1994)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)The Nature of Theory in Information Systems1 (2006)Research in Organizational Behavior (1984)The Constitution of Society. (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Why Do People Reject New Technologies and Stymie Organizational Changes of Which They Are in Favor? Exploring Misalignments Between Social Interactions and Materiality (2009)The Connectivity Paradox: Using Technology to Both Decrease and Increase Perceptions of Distance in Distributed Work Arrangements (2010)When Flexible Routines Meet Flexible Technologies: Affordance, Constraint, and the Imbrication of Human and Material Agencies (2011)Design Rules (2000)Service Management: Operations, Strategy, Information Technology (2003)Defining information systems as work systems: implications for the IS field (2008)Knowledge Sharing Ambidexterity in Long-Term Interorganizational Relationships (2008)An Interdisciplinary Perspective on IT Services Management and Service Science (2010)The Four Service Marketing Myths (2004)Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future (2013)Service Systems Engineering (2014)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Measurement of Observer Agreement for Categorical Data (1977)Uncovering the Intellectual Core of the Information Systems Discipline1 (2008)Handbook of Research on Socio-Technical Design and Social Networking Systems (2009)Research Commentary—Generalizability of Information Systems Research Using Student Subjects—A Reflection on Our Practices and Recommendations for Future Research (2012)
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References

  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1992The Duality of Technology: Rethinking the Concept of Technology in Organizations4,953 cited
  • 2007Fundamentals of service science1,359 cited
  • 2006A research manifesto for services science1,053 cited
  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value732 cited
  • 2002Research in Information Systems: An Empirical Study of Diversity in the Discipline and Its Journals391 cited
  • 2008Service system fundamentals: Work system, value chain, and life cycle326 cited
  • 2006Editorial Notes—The Growth of Interest in Services Management: Opportunities for Information Systems Scholars286 cited
  • 2007Activating the Informational Capabilities of Information Technology for Organizational Change211 cited
  • 2009Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study199 cited
  • 2005ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice166 cited
  • 2006What academic research tells us about service163 cited
  • 2009Implementing it Service Management: A Case Study Focussing on Critical Success Factors155 cited
  • 2009Confusion in the Ranks: IT Service Management Practice and Terminology

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144 cited
  • 2010Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces82 cited
  • 2006Challenge of adopting multiple process improvement frameworks72 cited
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