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Stakeholderdialog auf Facebook – Entschuldigung und Verantwortungsübernahme als vertrauensfördernde Reaktion auf Online-Beschwerden in sozialen Netzwerken
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Stakeholderdialog auf Facebook – Entschuldigung und Verantwortungsübernahme als vertrauensfördernde Reaktion auf Online-Beschwerden in sozialen Netzwerken (2014)Stakeholderdialog auf Facebook – Entschul…Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Determinants of consumer enga…An Integrative Model of Organizational Trust: Past, Present, and Future (2007)An Integrative Model of Organ…The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The Effect of Word of Mouth o…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology (2001)What Trust Means in E-Commerc…Brand trust in the context of consumer loyalty (2001)Brand trust in the context of…The effect of the performance appraisal system on trust for management: A field quasi-experiment. (1999)The effect of the performance…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)The effects of distributive, …Trust in Organizations: Frontiers of Theory and Research (1996)Trust in Organizations: Front…Developing and Maintaining Trust in Work Relationships (1996)Developing and Maintaining Tr…An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Social Control of Impersonal Trust (1987)The Social Control of Imperso…Trust as a Social Reality (1985)Trust as a Social RealityProspect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)The division of labor in society (1935)The Presentation of Self in Everyday Life. (1956)Generalized expectancies for internal versus external control of reinforcement. (1966)Initial Trust Formation in New Organizational Relationships (1998)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Psychological Safety and Learning Behavior in Work Teams (1999)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Research in Organizational Behavior. (1986)Not So Different After All: A Cross-Discipline View Of Trust (1998)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Trust in AI and Its Role in the Acceptance of AI Technologies (2022)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Medical Innovation: A Diffusion Study. (1967)Word-of-Mouth Communication and Social Learning (1995)Trust among strangers in internet transactions: Empirical analysis of eBay' s reputation system (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)What Makes Online Content Viral? (2011)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Why should i share? examining social capital and knowledge contribution in electronic networks of practice (2005)Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 (2005)OVERCOMING THE LIABILITY OF FOREIGNNESS. (1995)A Relational View of Information Seeking and Learning in Social Networks (2003)The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer (2004)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1995An Integrative Model of Organizational Trust10,705 cited
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  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 1996Developing and Maintaining Trust in Work Relationships2,624 cited
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  • 1999The effect of the performance appraisal system on trust for management: A field quasi-experiment.2,250 cited
  • 2011Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites2,057 cited
  • 1987The Social Control of Impersonal Trust1,725 cited
  • 1997The effects of distributive, procedural, and interactional justice on postcomplaint behavior

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1,393 cited
  • 2001Brand trust in the context of consumer loyalty1,340 cited
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